Customer Service Analyst: Fast-Paced B2B Order Entry

Moen

San Pedro Garza García

Presencial

MXN 240.000 - 360.000

Jornada completa

14 días+

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Descripción de la vacante

Fortune Brands Innovations, Inc. is seeking a Customer Service Analyst - Order Entry to join our team in a fast-paced, collaborative environment.

You will manage emails, calls, and order processing for B2B customers, ensuring accuracy and timely responses to inquiries. This role requires a Bachelor's degree, at least 2 years of customer service experience, Advanced English, and proficiency with Excel, Word and PowerPoint; SAP experience is preferred.

Formación

Bachelor's degree required.
Minimum of 2 years of customer service experience in a service industry.
Advanced English proficiency.
Proficient in Excel, Word and PowerPoint; SAP experience preferred.
Ability to manage a high volume of work with accuracy.
Demonstrated ability to work independently and cross-functionally in a team.

Responsabilidades

Process quotes and orders for customers.
Create and manage order modifications per customer requests.
Respond to inquiries on order status, inventory, pricing, and returns.
Address customer issues and implement resolutions via phone and email.
Collaborate with Pricing, Sales Administration, Transportation, Finance, Quality, Marketing, Inside Sales.
Understand current technology to promptly respond to customer requests.