Customer Service Administrator

E-Solutions; Región Centro; On-site; MXN 334,800 - 446,400; Full time

Job summary

E-Solutions is seeking a Customer Service Administrator based in Mexico, Jalisco to support the entire order management process. You will work closely with various teams to ensure accurate processing, timely reporting, and effective communication with stakeholders.

This role involves managing order flows, monitoring inventory, resolving issues, and maintaining high customer satisfaction through precise data management.

Qualifications

• 2–3 years of experience in Customer Service, Order Management, or Supply Chain Operations.
• Strong understanding of Order Management processes.
• Advanced proficiency in Microsoft Excel.

Responsibilities

• Manage end-to-end order processing and lifecycle tracking.
• Review committed inventory and ensure accurate order allocation.
• Handle returns, damages, and order discrepancy processes.

Skills

Customer Service

Order Management

Inventory Management

Microsoft Excel

Communication Skills

Attention to Detail

Education

Bachelor’s degree or equivalent

Job description

Job Summary

We are seeking a Customer Service Administrator to support end-to-end order management operations, ensuring accurate order processing, inventory availability, timely reporting, and effective communication with internal and external stakeholders.

The role works closely with Category Teams, Planners, Distribution Centers, and Customer Operations to execute standard and urgent orders, manage replenishment activities, monitor order flow, and proactively resolve issues impacting fulfillment and delivery timelines.

This position plays a key role in maintaining service level performance, operational efficiency, and customer satisfaction through accurate data management and proactive follow-ups.

Key Responsibilities

• Manage end-to-end order processing and lifecycle tracking
• Review committed inventory and ensure accurate order allocation
• Place replenishment, refill, and priority orders as needed
• Monitor order status, backlog, and ETA updates
• Handle returns, damages, and order discrepancy processes
• Coordinate with internal teams to resolve order blocks or allocation issues
• Maintain accurate operational reports and dashboards

  Required Experience

  • 2–3 years of experience in Customer Service, Order Management, or Supply Chain Operations

  Technical Skills

  • Strong understanding of Order Management processes
  • Knowledge of Inventory Management and basic Supply Chain concepts
  • Advanced proficiency in Microsoft Excel (reporting, tracking, data validation)
  • Excellent written and verbal communication skills (English required)
  • High attention to detail and ability to manage multiple tasks simultaneously
  • Ability to work effectively in cross-functional and structured environments

  Education

  • Bachelor’s degree or equivalent combination of education and relevant experience