Order Entry & Customer Care Specialist

Emerson & Company; Estado de México; On-site; MXN 180,000 - 300,000; Full time

Job summary

Emerson & Company in Mexico is seeking a detail-oriented Order Entry Specialist to ensure accurate processing of customer orders and smooth communication between customers and the sales team. You will enter orders in Emerson systems, verify pricing, flag issues, and coordinate shipping dates, while building strong relationships with customers and internal partners to ensure service excellence.

The role emphasizes attention to detail, problem solving, and the ability to multitask in a fast-paced

Qualifications

• Experience with Oracle systems and data navigation.
• Strong digital literacy across software tools.
• Excellent problem solving and multitasking in a fast-paced environment.
• Clear oral and written communication with tact and judgment.

Responsibilities

• Process orders accurately in ERP systems to ensure proper fulfillment.
• Coordinate with customers and sales team to resolve discrepancies.
• Review purchase orders for standard requirements and pricing.
• Flag issues before entry to maintain order integrity.
• Identify ship dates aligned with policy and system data.
• Manage open order reports and make essential adjustments.

Skills

Oracle

Digital literacy

Multitasking

Communication skills

Education

Bachelor's Degree in a business-related field

Job description

Emerson & Company in Mexico is seeking a detail-oriented Order Entry Specialist to ensure accurate processing of customer orders and smooth communication between customers and the sales team. You will enter orders in Emerson systems, verify pricing, flag issues, and coordinate shipping dates, while building strong relationships with customers and internal partners to ensure service excellence.

The role emphasizes attention to detail, problem solving, and the ability to multitask in a fast-paced