ERP Order Entry & Customer Success Specialist

Eaton; Santiago de Querétaro; On-site; MXN 260,000 - 380,000; Full time

Job summary

Eaton is seeking an Order Entry Specialist in Querétaro to coordinate sales orders, ensure on-time delivery, and communicate with customers for issue resolution.

The role supports order processing in SAP/VISTA, tracks performance, and works with sales, finance, and operations to align priorities and respond to client inquiries. Prior ERP/CRM experience and customer-facing communication are valued.

Qualifications

• Bachelor's degree in engineering preferred.
• Minimum of one year of professional experience.
• Intermediate English proficiency.

Responsibilities

• Receive and assess orders for clean-up and creation in VISTA / SAP as applicable.
• Assure proper order entry and send orders' acknowledgment to Clients.
• Daily keep track of order performance, indicating shipping detractors and updates clients as needed.
• Maintain customer service performance measurement (on time delivery / forecast performance, claims, invoicing, etc.).
• Receive sales representative service calls and/or emails to align priorities and to provide status.
• Manages and solves client claims.
• Resolve with accounting shipments discrepancies and credit customer, as applicable.
• Interface with district operating centers, materials planning, sales representatives, order center, material sending sites, and credit representatives.
• Be proactive in identifying customer requirement problems.
• Maintain professional, effective communication channels with internal/external customers (electronically, memo, verbal).
• Perform other duties as required

Skills

Customer-facing communications

Microsoft Office

Education

Bachelor's degree in Engineering

Tools

CRM

ERP systems

Job description

Eaton is seeking an Order Entry Specialist in Querétaro to coordinate sales orders, ensure on-time delivery, and communicate with customers for issue resolution.

The role supports order processing in SAP/VISTA, tracks performance, and works with sales, finance, and operations to align priorities and respond to client inquiries. Prior ERP/CRM experience and customer-facing communication are valued.