Customer Service Representative

SKF Group; Puebla de Zaragoza; Hybrid; MXN 240,000 - 360,000; Full time

Job summary

SKF Group in Puebla (Hybrid) is seeking a Customer Service Representative to support internal and external customers by ensuring timely responses, accurate order processing, and efficient coordination of commercial activities.

You will collaborate with cross-functional teams, manage quotations and invoicing, and maintain ERP/CRM records while leveraging Power BI for performance tracking. Strong English, Excel, and CRM skills are essential.

Qualifications

• Bachelor’s degree in Business Administration, International Business, International Trade, Industrial Engineering, Marketing, or a related field.
• Minimum of 1 year of experience in a similar customer service or administrative role.
• Advanced English proficiency (B2/C1), both written and verbal.
• Advanced Excel skills and proficiency in Microsoft Office Suite.
• Experience working with ERP and/or CRM systems.
• Strong customer service orientation and communication skills.
• Experience with Power BI.

Responsibilities

• Respond to general inquiries from internal and external customers in a timely and professional manner.
• Prepare and follow up on quotations, purchase orders, and invoicing processes.
• Ensure compliance with shipping timelines and coordinate order fulfillment activities.
• Monitor, update, and maintain reports to track operational performance.
• Identify potential sales opportunities and support business growth initiatives.
• Maintain accurate records within ERP/CRM.
• Collaborate with cross-functional teams to resolve issues and improve processes.

Skills

Advanced English

Advanced Excel

ERP/CRM experience

Power BI

Customer service orientation

Education

Bachelor’s degree in Business Administration/International Business/International Trade/Industrial Engineering/Marketing or related field

Tools

Power BI

ERP/CRM systems

Job description

We’re looking for a customer-focused and detail-oriented professional to join our team in Puebla (Hybrid). If you’re passionate about delivering excellent service, working with data, and collaborating across teams, this opportunity is for you!

About the Role

– The Customer Service Representative will play a key role in supporting both internal and external customers by ensuring timely responses, accurate order processing, and efficient coordination of commercial activities. This position is critical in maintaining high service standards and contributing to customer satisfaction.

Responsibilities:

• Respond to general inquiries from internal and external customers in a timely and professional manner.
• Prepare and follow up on quotations, purchase orders, and invoicing processes
• Ensure compliance with shipping timelines and coordinate order fulfillment activities
• Monitor, update, and maintain reports to track operational performance
• Identify potential sales opportunities and support business growth initiatives
• Maintain accurate records within ERP/CRM
• Systems Collaborate with cross-functional teams to resolve issues and improve processes

Required Skills & Qualifications:

• Bachelor’s degree in Business Administration, International Business, International Trade, Industrial Engineering, Marketing, or a related field
• Minimum of 1 year of experience in a similar customer service or administrative
• Advanced English proficiency (B2/C1), both written and verbal
• Advanced Excel skills and proficiency in Microsoft Office Suite
• Experience working with ERP and/or CRM systems
• Strong customer service orientation and communication skills
• Experience with Power BI.

Preferred Skills:

• Strong analytical skills and attention to detail
• Ability to manage multiple tasks and prioritize effectively
• Proactive mindset with a focus on continuous improvement
• Ability to work both independently and in a team-oriented environment.
• Adaptability and strong problem-solving capabilities