Operations Account Specialist - Backlog & Order Flow
Arrow Electronics
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Descripción de la vacante
Arrow Electronics is seeking an Operations Account Specialist to drive operational performance for assigned customer tiers and coordinate end-to-end order processing. The role emphasizes backlogs, SLA adherence, and cross-functional collaboration with sales and IT teams.
Ideal candidates have 2–3 years in similar roles, strong English communication, and solid Excel skills to support pricing, quotes, and backlog resolution in a hybrid Mexico-based office.
Formación
- 2-3 years of experience in similar roles, providing support to customers or sales teams.
- Fluent in English with excellent verbal and written communication.
- Intermediate knowledge of Microsoft Excel.
Responsabilidades
- Owns operational performance to Operations Account Manager for Tier 1 & 2 accounts or direct ownership for Tier 3 & 4 accounts.
- Manages end-to-end customer backlog and ensures orders move through the system.
- Promises date and alert management in Open Backlog; communicates status, issues, and risks.
- Manages customer price book and quoting in coordination with cross-functional teams.
- Collaborates with order management, IT, and sales teams to resolve order processing questions.
Conocimientos
Descripción del empleo
Arrow Electronics is seeking an Operations Account Specialist to drive operational performance for assigned customer tiers and coordinate end-to-end order processing. The role emphasizes backlogs, SLA adherence, and cross-functional collaboration with sales and IT teams.
Ideal candidates have 2–3 years in similar roles, strong English communication, and solid Excel skills to support pricing, quotes, and backlog resolution in a hybrid Mexico-based office.
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