Customer Operations Lead: Backlog & CX Driver

HP; Tlaquepaque; Presencial; MXN 279.000 - 424.000; Jornada completa

Descripción de la vacante

HP is seeking a Customer Operations professional in Mexico to manage backlog and support the NA Market, focusing on solving customer inquiries and tracking end-to-end processes. You will communicate status and drive process improvements to support HP's financial objectives.

Requirements include a university degree, 2-4 years of related experience, strong English, and proficiency in SAP-Order To Cash and MS Office. This full-time role is based in Mexico with first shift hours.

Formación

• First level university degree or equivalent experience.
• Typically, 2-4 years of related experience (e.g., supply chain, customer service, procurement, financial management).
• Strong and assertive communication skills, with ability to convey impact messages clearly (verbal and written).
• Mastery in English.
• Problem-solving with analytical mindset.

Responsabilidades

• Acts as a first point of contact for solving and delivering solutions to customer inquiries.
• Responsible for managing the backlog through digital tools and track end-to-end process.
• Communicates order status and process improvement opportunities.
• Engages and drives conversations with internal teams and external customer to solve business process issues.
• Provide data-based solutions and recommendations to drive business decisions.
• Contributes to efforts to optimize current processes, often collaborating with other groups within HP to improve day-to-day activities.
• Accountable for driving cross-functional metric actions and Increase Total Customer Experience (Speed, Predictability). Shipped Not Invoiced, Frictionless, Disputes, etc.
• Complies with all HP regulatory policies.
• Influence processes and teams to accelerate cash flow (SNI, SIP).

Conocimientos

Strong communication

Mastery in English

Problem solving

Time management

Teamwork

Self-driven mindset

Emotional intelligence

Proactive

Educación

First level university degree

Herramientas

S4-SAP

Microsoft Office

Excel

PowerPoint

Descripción del empleo

HP is seeking a Customer Operations professional in Mexico to manage backlog and support the NA Market, focusing on solving customer inquiries and tracking end-to-end processes. You will communicate status and drive process improvements to support HP's financial objectives.

Requirements include a university degree, 2-4 years of related experience, strong English, and proficiency in SAP-Order To Cash and MS Office. This full-time role is based in Mexico with first shift hours.