Onsite Tech Support & Solutions Consultant

Hewlett Packard Enterprise; Ciudad de México; Presencial; MXN 240.000 - 360.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health & wellbeing benefits

Career development programs

Unconditional inclusion

Descripción de la vacante

Hewlett Packard Enterprise is seeking a Level 1 technical support specialist for X86 servers to provide onsite assistance in Mexico City. You will handle hardware and software incidents, troubleshoot issues, and coordinate patches with customer change management.

The role requires at least a bachelor’s degree in a related field, 2+ years of server experience, strong English communication, and the ability to work extended rotating shifts.

Formación

• Bachelor's degree in Computer Science, Engineering, or related field.
• 2+ years of experience supporting hardware and software for X86 servers in enterprise environments; knowledge of HPE ProLiant a plus.
• Experience supporting Windows Server, Linux, and Networking concepts.

Responsabilidades

• Provide Level 1 technical support for incidents related to X86 servers for hardware and software.
• Troubleshoot and resolve basic system issues, escalating to engineering teams when necessary.
• Apply patches, firmware updates, and coordinate software upgrades with customer change management processes.
• Collaborate in incidents follow-up and documentation.
• Register and control systems hardware and software inventories, including licenses and users.
• Participate in customer review meetings and contribute to continuous service improvement initiatives.
• Work closely with internal and external teams, including engineering, product support, and account management.

Conocimientos

Troubleshooting

Customer service

English communication

Windows Server

Linux

Networking concepts

Rotating shifts

Educación

Bachelor's degree in Computer Science/Engineering

Herramientas

HPE ProLiant

Descripción del empleo

Hewlett Packard Enterprise is seeking a Level 1 technical support specialist for X86 servers to provide onsite assistance in Mexico City. You will handle hardware and software incidents, troubleshoot issues, and coordinate patches with customer change management.

The role requires at least a bachelor’s degree in a related field, 2+ years of server experience, strong English communication, and the ability to work extended rotating shifts.