Onsite Patient Care Coordinator - Bilingual EN/ES

Snapscale; Mérida; On-site; MXN 223,000 - 402,000; Full time

Benefits offered by this job

Paid training and holidays

Annual Performance Reviews and Salary

Stable on-site role with long-term 성장

Future possibility of remote workafter

Job summary

Snapscale is hiring Healthcare Virtual Assistants to support established U.S. medical practices in Mérida, Mexico. This onsite role focuses on patient care and operational excellence within a new delivery center.

Responsibilities include handling patient calls, scheduling, EMR navigation, benefits verification, and refill workflows. Candidates should have healthcare experience, familiarity with medical terminology, and strong English/Spanish communication skills.

Qualifications

• Minimum 2 years of experience in a healthcare setting.
• Strong organizational and multitasking skills.
• Excellent communication and interpersonal skills.
• Proficiency in using healthcare management software.
• Ability to work effectively in a team.
• Attention to detail and problem-solving skills.

Responsibilities

• Answer inbound patient calls
• Schedule and confirm appointments
• Navigate EMRs
• Verify insurance benefits (VOB)
• Support prescription refill workflows

Skills

Customer service

Phone communication

Bilingual English/Spanish

Tools

EMR software

Healthcare management software

Job description

Snapscale is hiring Healthcare Virtual Assistants to support established U.S. medical practices in Mérida, Mexico. This onsite role focuses on patient care and operational excellence within a new delivery center.

Responsibilities include handling patient calls, scheduling, EMR navigation, benefits verification, and refill workflows. Candidates should have healthcare experience, familiarity with medical terminology, and strong English/Spanish communication skills.