Bilingual Virtual Care Coordinator (Spanish/English)

InsideOut; Estado de México; A distancia; MXN 123.462 - 197.540; A tiempo parcial

Descripción de la vacante

A leading home care agency in Mexico is seeking a Patient Care Coordinator to support patients and caregivers. This role emphasizes strong bilingual communication, coordination of care, and administrative duties to ensure smooth operations. The ideal candidate will have prior experience in home care, demonstrate stellar customer service skills, and be tech-savvy. This position offers a dynamic work environment where you will manage schedules, assist with payroll, and conduct patient satisfaction calls. Pay is competitive, ranging from $5–$8/hour.

Formación

• Prior experience in home care, healthcare, or case coordination strongly preferred.
• Must be HIPAA-compliant and understand patient confidentiality standards.
• Tech-savvy with strong organization and time management skills.

Responsabilidades

• Respond to phone calls, emails, and messages from aides, patients, applicants, and insurers.
• Support aides with payroll, PTO, benefits, ADP registration, and HHA Exchange usage.
• Manage the daily attendance dashboard, identify missing timesheets, and provide training or support.
• Conduct welcome calls to new patients and assist with creating weekly schedules.
• Review and revise pre-billing and timesheets, coordinate with payroll to ensure accuracy.
• Follow up on pending authorizations and liaise with insurance companies.
• Staff open cases and assist in finding suitable caregivers.
• Translate communications between English-speaking management and Spanish-speaking aides or patients.
• Handle applicant intake, assist with applications, and coordinate nurse visits.
• Conduct monthly patient satisfaction calls.
• Manage annual administrative supervision and background check follow-ups for aides.

Conocimientos

Fluent in both Spanish and English (written and spoken)

Strong customer service and phone communication skills

Ability to multitask and manage a high volume of daily inquiries

Herramientas

HHA Exchange

ADP

Descripción del empleo

A leading home care agency in Mexico is seeking a Patient Care Coordinator to support patients and caregivers. This role emphasizes strong bilingual communication, coordination of care, and administrative duties to ensure smooth operations. The ideal candidate will have prior experience in home care, demonstrate stellar customer service skills, and be tech-savvy. This position offers a dynamic work environment where you will manage schedules, assist with payroll, and conduct patient satisfaction calls. Pay is competitive, ranging from $5–$8/hour.