Onsite IT Systems Specialist: Asset & Support Lead

ETAP Software; Ciudad de México; Presencial; MXN 234.360 - 323.640; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Food vouchers

Benefits above law

Descripción de la vacante

ETAP Software in Mexico City is looking for a detail-oriented IT Systems Specialist to support their global IT operations. The role involves hands-on technical support and managing key operational areas like asset management and ticket triage.

The ideal candidate should have 3–5 years of experience in IT support, proficiency with Microsoft 365, and familiarity with Jira. The position offers a competitive salary and benefits exceeding legal requirements.

Formación

• 3–5 years in IT support or IT operations.
• Strong troubleshooting and deskside support skills.
• Experience with asset management preferred.

Responsabilidades

• Provide end-user support for hardware and software.
• Triage and manage global Jira tickets.
• Maintain IT asset inventory and improve data accuracy.
• Document and standardize IT processes globally.

Conocimientos

IT support experience

Microsoft 365

Entra ID

Intune

Jira

Asset management (Lansweeper)

Troubleshooting skills

Organizational skills

Basic scripting (PowerShell, Python)

Reporting tools (Excel, Power BI)

Descripción del empleo

ETAP Software in Mexico City is looking for a detail-oriented IT Systems Specialist to support their global IT operations. The role involves hands-on technical support and managing key operational areas like asset management and ticket triage.

The ideal candidate should have 3–5 years of experience in IT support, proficiency with Microsoft 365, and familiarity with Jira. The position offers a competitive salary and benefits exceeding legal requirements.