IT Support Advocate - Problem Solver for Global Teams

Boldr Impact; Mérida; Hybrid; MXN 180,000 - 260,000; Full time

Job summary

Boldr seeks an IT Technical Support Advocate in Mérida, Mexico to provide end-user IT support for hardware, software, and network issues. You will set up computers and peripherals, assist deployments, and help maintain network stability.

Work will involve documenting procedures, updating hardware inventory, and contributing to IT projects. On-site presence is required, with occasional shifts and overtime as needed.

Qualifications

• 1-2 years experience in a similar role.
• Working IT knowledge and basic support practices.
• Able to work on-site at Boldr office.

Responsibilities

• Provide IT T1 support for the team.
• Set up Computers and peripherals on workstations.
• Research and assist in deployments.
• Maintain/monitor network stability and report to Network/ Security team.
• Follow IT department procedures and documentation.
• Keep hardware inventory updated.
• Identify/report/assist/resolve unticketed IT issues.
• Participate in IT projects related to software development life cycle.

Skills

IT support knowledge

Networking basics

Troubleshooting

On-site work

Education

IT/CS degree or CompTIA A+

Job description

Boldr seeks an IT Technical Support Advocate in Mérida, Mexico to provide end-user IT support for hardware, software, and network issues. You will set up computers and peripherals, assist deployments, and help maintain network stability.

Work will involve documenting procedures, updating hardware inventory, and contributing to IT projects. On-site presence is required, with occasional shifts and overtime as needed.