Global Major Incident Lead for IT Resilience

A.P. Moller - Maersk; Ciudad de México; On-site; MXN 600,000 - 800,000; Full time

Benefits offered by this job

Competitive compensation

Great benefits

World-class development programs

Job summary

Maersk in Mexico City seeks a Major Incident Analyst to drive critical IT resolutions in a high-pressure environment. You will coordinate incident responses across global teams, leverage ServiceNow and Jira, and lead post-mortems to prevent recurrences.

You will work with SRE/DevOps, ITIL practices, and cloud technologies (Azure, Kubernetes, GCVE) to restore services swiftly and improve resilience for the organization’s logistics and operations platforms.

Qualifications

• 7+ years of experience in SRE, DevOps, ITSM, or IT Operations.
• Proven expertise in major incident management within large-scale environments.
• Hands-on experience with ServiceNow and Jira.
• Practical knowledge of Grafana for monitoring and troubleshooting.
• Knowledge of Azure, Kubernetes, APIs, and GCVE.
• Strong grasp of IT infrastructure (networks, middleware, servers, storage, databases).
• Excellent problem-solving and decision-making under pressure.
• Experience working in a global, distributed team environment.
• Familiarity with SRE, DevOps and ITIL incident, problem, change management.
• Business knowledge in Logistics & Supply Chain Services is a plus.

Responsibilities

• Lead and coordinate major incident resolution efforts with minimal business disruption.
• Monitor and collaborate with Service Desk, SRE, Application Support to resolve incidents quickly.
• Engage global Technology Operations teams, Platforms, Vendors and SMEs effectively.
• Analyse system health and troubleshoot using Grafana dashboards.
• Provide timely, clear stakeholder communication.
• Utilise ServiceNow and Jira to track incidents and drive improvements.
• Facilitate post-mortem reviews and define preventive actions.
• Identify opportunities for automation and efficiency in incident management.
• Hands-on experience with paging solutions to streamline alerts and escalations.

Skills

Major incident management

SRE/DevOps

ServiceNow

Jira

Grafana

Azure

Kubernetes

APIs

GCVE

IT infrastructure

Global collaboration

ITIL practices

Logistics & Supply Chain awareness

Tools

ServiceNow

Jira

Grafana

Azure

Kubernetes

GCVE

APIs

Job description

Maersk in Mexico City seeks a Major Incident Analyst to drive critical IT resolutions in a high-pressure environment. You will coordinate incident responses across global teams, leverage ServiceNow and Jira, and lead post-mortems to prevent recurrences.

You will work with SRE/DevOps, ITIL practices, and cloud technologies (Azure, Kubernetes, GCVE) to restore services swiftly and improve resilience for the organization’s logistics and operations platforms.