Onsite Help Desk Specialist I - IT Support & Cabling Tech

Kovalus Separation Solutions; Ciénega de Flores; Presencial; MXN 180.000 - 240.000; Jornada completa

Descripción de la vacante

Kovalus Separation Solutions (KSS) is seeking a Help Desk Specialist I to support our manufacturing operations in Monterrey, Mexico. This onsite role focuses on endpoint management, incident resolution, and adherence to global IT standards.

You will work with a global team to resolve issues quickly and maintain system integrity. The ideal candidate will have Level I help desk experience, strong troubleshooting skills, and proficiency with Autopilot and Windows 11, along with bilingual

Formación

• Experience with Level I help desk and ticket management.
• Strong troubleshooting skills for hardware, software and network issues.
• Excellent communication in Spanish and English.

Responsabilidades

• Deliver Level I help desk support to plant personnel following global IT procedures.
• Support endpoint provisioning and maintenance (Autopilot, Windows 11) per IT standards.
• Perform structured cabling tasks and network maintenance as required.
• Collaborate with the global IT team to resolve escalated issues and share knowledge.
• Document technical procedures and incident resolutions according to company requirements.
• Maintain a secure and reliable IT environment compliant with policies.

Conocimientos

Troubleshooting

Help desk experience

Ticket management

Bilingual Spanish/English

Team collaboration

Herramientas

Autopilot

Windows 11

Descripción del empleo

Kovalus Separation Solutions (KSS) is seeking a Help Desk Specialist I to support our manufacturing operations in Monterrey, Mexico. This onsite role focuses on endpoint management, incident resolution, and adherence to global IT standards.

You will work with a global team to resolve issues quickly and maintain system integrity. The ideal candidate will have Level I help desk experience, strong troubleshooting skills, and proficiency with Autopilot and Windows 11, along with bilingual