Help Desk Specialist I - Manufacturing IT Support

Kovalus Separation Solutions, Inc.; Monterrey; Híbrido; MXN 55.104.000 - 75.768.000; Jornada completa

Descripción de la vacante

Kovalus Separation Solutions, Inc. in Monterrey, Mexico, seeks a Help Desk Specialist I to provide onsite Level I support for manufacturing ops. You will manage endpoints, resolve hardware and software issues, and follow global IT standards within an international team.

The role requires fluency in Spanish and English, attention to cabling and network basics, and willingness to engage in global activities outside local hours. Full-time onsite position.

Formación

• Experience with endpoint management tools (Autopilot, Windows 11).
• Strong troubleshooting across hardware, software, and network issues with documented standards.
• Level I help desk experience including ticket management and customer service.
• Expertise in structured cabling: copper punch downs and cable management.
• Knowledge of fiber optic cabling and related technologies.
• Team player with ability to follow established processes.
• Bilingual in Spanish and English.
• Willingness to participate in global help desk activities outside local hours.

Responsabilidades

• Deliver Level I help desk support to plant personnel, resolving hardware, software, and connectivity issues per global IT procedures.
• Support endpoint provisioning and maintenance (Autopilot, Windows 11) within IT frameworks.
• Perform structured cabling tasks and maintain network infrastructure.
• Collaborate with the global IT team to resolve escalated issues and share knowledge.
• Document procedures, resolutions, and network configurations per requirements.
• Maintain a secure, reliable IT environment in line with corporate policies.

Conocimientos

Autopilot

Windows 11

Help desk support

Structured cabling

Fiber optic cabling

Team collaboration

English and Spanish

Global IT processes

Herramientas

ITSM platforms

Remote collaboration tools

Descripción del empleo

Kovalus Separation Solutions, Inc. in Monterrey, Mexico, seeks a Help Desk Specialist I to provide onsite Level I support for manufacturing ops. You will manage endpoints, resolve hardware and software issues, and follow global IT standards within an international team.

The role requires fluency in Spanish and English, attention to cabling and network basics, and willingness to engage in global activities outside local hours. Full-time onsite position.