IT Helpdesk Specialist — Onsite Mexico City, Friday Remote

IDC; Ciudad de México; Sur place; MXN 180 000 - 280 000; Plein temps

Résumé du poste

IDC in Mexico City is seeking a Helpdesk Support Specialist to deliver hands-on IT support to employees through the Help Desk. You will troubleshoot Windows and macOS, hardware, and software, working on-site at the Mexico City corporate office four days a week, with Friday as optional remote work.

You will document issues, assist with account access, and collaborate with regional and global IT teams to improve service and knowledge sharing. Strong communication is essential.

Qualifications

• Bachelor's degree or related experience is required.
• 2–3 years of IT experience in a technical support role.
• Strong written and verbal communication skills.
• Ability to troubleshoot hardware and software problems.

Responsabilités

• Provide IT support to IDC staff via remote, phone, email, chat and in person.
• Install and configure software and maintain user accounts and access.
• Document issues and resolutions in the ticketing system.
• Troubleshoot hardware and software issues on laptops, desktops, and printers.
• Collaborate with regional and global IT teams on projects and knowledge sharing.
• Lead onboarding and offboarding of employees from IT perspective.

Connaissances

Windows

macOS

Jira

Communication

Customer service

Networking basics

MS Office 365

Cloud apps

Backup tools

Antivirus tools

Windows Autopilot

Formation

Bachelor's degree or related experience

Outils

Jira

Description du poste

IDC in Mexico City is seeking a Helpdesk Support Specialist to deliver hands-on IT support to employees through the Help Desk. You will troubleshoot Windows and macOS, hardware, and software, working on-site at the Mexico City corporate office four days a week, with Friday as optional remote work.

You will document issues, assist with account access, and collaborate with regional and global IT teams to improve service and knowledge sharing. Strong communication is essential.