IT Service Desk Specialist: L1/L2 Onsite Support

Tevapharm; Ciudad de México; Presencial; MXN 180.000 - 300.000; Jornada completa

Descripción de la vacante

Teva is seeking an experienced IT Services and Support professional in Mexico City to join the Global Workplace Support Services team. The role focuses on Level 1/2 service desk support across hardware, software and services, with emphasis on accurate issue determination and timely resolution.

The candidate will log interactions, assist end users, and uphold service standards. On-site work only; strong communication skills and IT background are required.

Formación

• IT Services experience required.
• Experience in service desk support.
• Knowledge of L1/L2 support processes.
• Strong communication with end users.

Responsabilidades

• Perform level 1 problem determination for IT services across hardware, software and services.
• Provide in-scope technical guidance and resolve end-user queries within KPIs.
• Handle service entitlement failures and related requests.
• Log all interactions and maintain asset inventory.

Conocimientos

IT Services

Support

Global Workplace Support

Service desk

L1/L2 support

Hands-on technical

Communication

Problem determination

Educación

Bachelor's degree in IT

Descripción del empleo

Teva is seeking an experienced IT Services and Support professional in Mexico City to join the Global Workplace Support Services team. The role focuses on Level 1/2 service desk support across hardware, software and services, with emphasis on accurate issue determination and timely resolution.

The candidate will log interactions, assist end users, and uphold service standards. On-site work only; strong communication skills and IT background are required.