Desktop Support Analyst I — Onsite IT Support & Growth

Dyopath; Guanajuato; Presencial; MXN 244.000 - 292.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Savings cap 13% monthly

Pantry vouchers

Christmas bonus

Vacations 12 days

Anniversary bonus

Vacation premium 40%

Major medical insurance

Life insurance

Quarterly bonus

Bereavement leave

Maternity/paternity leave

Ergonomic chair

Internet stipend

Descripción de la vacante

DYOPATH is seeking a Desktop Support Analyst I to support factory floor PCs and related IT equipment on-site in Monterrey, Mexico. The role focuses on troubleshooting hardware and software, monitoring support queues, and ensuring secure, reliable operations across production environments.

The position requires a High School Diploma or GED, strong troubleshooting skills, and the ability to work independently in a collaborative team.

Formación

• High School Diploma or GED required.
• Basic computer literacy and familiarity with technical software.
• Strong troubleshooting and problem‑solving skills.
• Good verbal and written communication.

Responsabilidades

• Support factory floor PCs, including troubleshooting hardware, software, and robotic systems on the production line.
• Monitor general support queues and big screen tracking systems to identify, prioritize, and respond to issues in real time.
• Install, maintain, and repair computers, servers, peripherals, and related IT equipment.
• Provide technical support for software applications, databases, and client service platforms.
• Interface with third‑party vendors to troubleshoot and resolve technical issues and service disruptions.
• Troubleshoot and resolve hardware, software, and service outages in a timely and efficient manner.
• Ensure software license compliance across supported environments.
• Maintain accurate inventory records and safeguard the physical security of IT assets.
• Perform work in field environments, including bending, kneeling, and climbing as required.

Conocimientos

Basic computer literacy

Troubleshooting

Communication

Independent worker

Organization

Educación

High School Diploma or GED

Descripción del empleo

DYOPATH is seeking a Desktop Support Analyst I to support factory floor PCs and related IT equipment on-site in Monterrey, Mexico. The role focuses on troubleshooting hardware and software, monitoring support queues, and ensuring secure, reliable operations across production environments.

The position requires a High School Diploma or GED, strong troubleshooting skills, and the ability to work independently in a collaborative team.