Onsite End User Tech Analyst – Hybrid (Mexico City)

Apex Group; Chihuahua; Hybrid; MXN 320,000 - 520,000; Full time

Benefits offered by this job

4 days in office

Job summary

Apex Group in Mexico City is seeking an End User Technology Analyst to be the onsite contact for local users, handling desktop, phone, networking and business applications. You will resolve IT requests quickly and maintain office infrastructure while reporting to the Head of End User Technology.

You must have 3 years of computer-related support experience, strong English communication, and hands-on skills with Intune, Active Directory, Office 365 and Windows 365.

Qualifications

• Three years’ experience in a computer-related support or IT operations.
• Strong English written and spoken communication skills.
• Experience in documenting processes and improving SOPs.

Responsibilities

• Onsite IT support for the Mexico City office and users.
• Maintain and troubleshoot office IT infrastructure and EUC hardware.
• Provide L2/L3 support to the Service Desk for end-user technology issues.
• Assist with Windows 365 infrastructure, Teams and video conferencing setups.
• Support office moves, asset inventory, and vendor interactions.

Skills

Customer focus

English communication

Problem-solving

Documentation & SOPs

Tools

Intune

Active Directory

Office 365

Windows 365

Job description

Apex Group in Mexico City is seeking an End User Technology Analyst to be the onsite contact for local users, handling desktop, phone, networking and business applications. You will resolve IT requests quickly and maintain office infrastructure while reporting to the Head of End User Technology.

You must have 3 years of computer-related support experience, strong English communication, and hands-on skills with Intune, Active Directory, Office 365 and Windows 365.