Onsite IT Support Specialist for Windows & Teams

Everience; Ciudad de México; On-site; MXN 240,000 - 360,000; Full time

Job summary

Everience in Mexico City is seeking an on-site IT support specialist to provide first and second-line assistance to end users, ensuring a seamless workplace experience.

You will diagnose and resolve hardware, software, mobility, and connectivity issues across a modern digital workplace, manage IT equipment lifecycle, and support Microsoft environments including Windows and Microsoft 365. Strong customer service and teamwork are essential.

Qualifications

• Minimum 3 years of on-site IT support experience.
• Strong knowledge of Windows environments and Office 365.
• Experience with ITIL incident and request management.
• Good interpersonal and written communication skills.
• Ability to work independently and as part of a team.

Responsibilities

• Provide first and second-line IT support to end users.
• Diagnose and resolve hardware, software, mobility, and connectivity issues.
• Manage installation, configuration, relocation, and lifecycle of IT equipment.
• Support Microsoft-based environments, including Windows, Microsoft 365, Teams, and mobile tech.
• Coordinate hardware deployments, replacements, upgrades, and asset management.
• Monitor incidents and service requests to ensure timely resolution.
• Contribute to workplace infrastructure projects and continuous improvement initiatives.
• Maintain accurate inventory records and IT assets.
• Collaborate with internal IT teams and external partners.

Skills

End-user support

Customer service

On-site support

ITIL

Tools

Windows

Office 365

Microsoft Teams

Mobile devices

Job description

Everience in Mexico City is seeking an on-site IT support specialist to provide first and second-line assistance to end users, ensuring a seamless workplace experience.

You will diagnose and resolve hardware, software, mobility, and connectivity issues across a modern digital workplace, manage IT equipment lifecycle, and support Microsoft environments including Windows and Microsoft 365. Strong customer service and teamwork are essential.