Onsite IT Support Specialist — End-User Expert

Everience Benelux; Ciudad de México; On-site; MXN 240,000 - 360,000; Full time

Job summary

Everience is seeking an on-site IT Support professional to provide first and second-line technical support for end users in a modern digital workplace. You will diagnose hardware and software issues, manage devices, and support Microsoft environments including Teams and 365.

Ideal candidates have 3+ years of onsite support, strong communication, and a proactive service mindset. Knowledge of Apple devices and ITIL practices is a plus, with an emphasis on customer care and collaboration across

Qualifications

• Experience with Windows environment, Office 2016/365, and collaboration tools.
• Monitoring dashboards and KPIs in a production environment.
• Basic knowledge of Apple devices (iPhone).
• ITIL-based incident and request handling.
• IT support experience in a large enterprise environment.
• Minimum 3 years of onsite support and customer care.
• Strong communication, service mindset, and team spirit.
• Organized, autonomous, pragmatic, and hands-on.
• Clear written and spoken English in professional settings.

Responsibilities

• Provide first and second-line IT support to end users for a seamless workplace experience.
• Diagnose and resolve hardware, software, mobility, and connectivity issues across a modern digital environment.
• Manage installation, configuration, relocation, and lifecycle of IT equipment including workstations and mobiles.
• Support Microsoft environments (Windows, Microsoft 365, Teams).
• Act as trusted contact for users, delivering responsive service.
• Coordinate hardware deployments, replacements, and asset management.
• Monitor incidents and requests to ensure timely resolution and user satisfaction.
• Contribute to workplace infrastructure projects and continuous improvement initiatives.
• Maintain accurate inventory records and IT asset management.
• Collaborate with internal IT teams and external partners to enhance services.

Skills

Windows OS

Office 365

MS Teams

Mobile devices

Mail services

Collaboration tools

End-user support

Customer service

On-site support

Inventory management

ITIL

Analytical skills

English comms

Tools

Ticketing system

Dashboards

Job description

Everience is seeking an on-site IT Support professional to provide first and second-line technical support for end users in a modern digital workplace. You will diagnose hardware and software issues, manage devices, and support Microsoft environments including Teams and 365.

Ideal candidates have 3+ years of onsite support, strong communication, and a proactive service mindset. Knowledge of Apple devices and ITIL practices is a plus, with an emphasis on customer care and collaboration across