Especialista en Atención al Cliente en Hermosillo

Placements24; Hermosillo; Presencial; MXN 120.000 - 240.000; A tiempo parcial

Ventajas ofrecidas por este puesto de trabajo

Training opportunities

Friendly team atmosphere

Paid time off (pro-rated for part-time

Employee discounts on products

Descripción de la vacante

Placements24 is seeking a Customer Service Specialist to join their Hermosillo team. This on-site, part-time role focuses on handling inquiries, providing product information, and resolving issues to ensure customer satisfaction. The ideal candidate communicates in Spanish, demonstrates empathy, and maintains professionalism under pressure.

The position emphasizes strong CRM usage, documentation, and teamwork to meet performance metrics while delivering a friendly customer experience.

Formación

• Previous experience in customer service or a related field is preferred.
• Excellent verbal and written communication skills in Spanish.
• Strong interpersonal and active listening abilities.
• Basic computer proficiency and familiarity with CRM systems.
• Ability to remain calm and professional under pressure.
• High school diploma or equivalent required.
• Must be reliable, punctual, and customer-focused.

Responsabilidades

• Handle customer inquiries via phone, email, and in-person interactions.
• Provide accurate information regarding products, services, and company policies.
• Resolve customer complaints and issues in a timely and professional manner.
• Document customer interactions and resolutions in the CRM system.
• Assist customers with order placement, processing, and inquiries.
• Escalate complex issues to supervisors or appropriate departments when necessary.
• Contribute to team goals by meeting performance metrics and supporting colleagues.
• Maintain a positive and professional attitude at all times.

Conocimientos

Customer service

Spanish communication

Active listening

Empathy

Educación

High school diploma

Herramientas

CRM systems

Basic computer skills

Descripción del empleo

About the Role

Our client is looking for a dedicated Customer Service Specialist to join their team in Hermosillo, Sonora. This role is vital for ensuring our customers receive exceptional support and have positive interactions with our brand. You will be the first point of contact, responsible for addressing inquiries, resolving issues, and providing information about our products and services. This is an on-site position, fostering a collaborative team environment in Hermosillo, Sonora. We seek individuals with strong communication skills, a friendly demeanor, and a commitment to customer satisfaction. If you are passionate about helping others and thrive in a service-oriented role, this is an excellent opportunity to build your career. We value our employees and provide a supportive atmosphere where you can grow and contribute to our company's success. Your ability to listen, empathize, and effectively solve problems will be key to succeeding in this role. This position offers a part-time schedule, ideal for those seeking flexible employment.

Key Responsibilities

• Handle customer inquiries via phone, email, and in-person interactions.
• Provide accurate information regarding products, services, and company policies.
• Resolve customer complaints and issues in a timely and professional manner.
• Document customer interactions and resolutions in the CRM system.
• Assist customers with order placement, processing, and inquiries.
• Escalate complex issues to supervisors or appropriate departments when necessary.
• Contribute to team goals by meeting performance metrics and supporting colleagues.
• Maintain a positive and professional attitude at all times.

Requirements

• Previous experience in customer service or a related field is preferred.
• Excellent verbal and written communication skills in Spanish.
• Strong interpersonal and active listening abilities.
• Basic computer proficiency and familiarity with CRM systems.
• Ability to remain calm and professional under pressure.
• High school diploma or equivalent required.
• Must be reliable, punctual, and customer-focused.
• Must be able to work on-site in Hermosillo, Sonora.

Benefits

• Competitive part-time annual salary of ** **.
• On-site work environment in Hermosillo, Sonora.
• Opportunities for training and skill development.
• A friendly and supportive team atmosphere.
• Paid time off (pro-rated for part-time).
• Employee discounts on company products/services.