Remote Bilingual Healthcare Support Specialist

Resolv Global; Saltillo; Remote; MXN 117,000 - 166,000; Full time

Job summary

Resolv Global is seeking a fluent English/Spanish Customer Service Representative to work from home in Mexico. You will handle inbound calls, assist health plan members, and provide empathetic support while ensuring data accuracy and compliance.

Ideal candidates have at least 6 months in a contact center or healthcare setting, strong communication skills, and the ability to work independently in a remote environment with required technical setup.

Qualifications

• Minimum 6 months of inbound contact center experience or transferable healthcare experience.
• Fully bilingual in English and Spanish.
• Excellent verbal and written communication skills.
• Strong data-entry skills and attention to detail.
• Ability to adapt to a fast-paced call environment.

Responsibilities

• Answer inbound calls from health plan members and representatives.
• Provide accurate information regarding transportation services.
• Maintain accurate customer information and data.
• Meet performance and quality expectations.
• Follow HIPAA and compliance requirements when handling PHI.
• Escalate concerns to the leadership team.
• Complete training and coaching requirements.

Skills

Bilingual English/Spanish

Inbound contact center experience

Verbal & written communication

Data entry accuracy

Tools

Microsoft Teams

Outlook

Word

Job description

Resolv Global is seeking a fluent English/Spanish Customer Service Representative to work from home in Mexico. You will handle inbound calls, assist health plan members, and provide empathetic support while ensuring data accuracy and compliance.

Ideal candidates have at least 6 months in a contact center or healthcare setting, strong communication skills, and the ability to work independently in a remote environment with required technical setup.