Bilingual Spanish Call Center Specialist

MCI; Hermosillo; On-site; MXN 156,000 - 234,000; Full time

Job summary

MCI is hiring a bilingual Spanish Call Center Representative to join our on-site team in Hermosillo, Mexico. The role involves handling inbound and outbound customer interactions, troubleshooting basic issues, and assisting with account requests in both English and Spanish.

You will deliver professional, empathetic service and contribute to customer satisfaction across programs. This full-time position offers comprehensive training and opportunities for advancement into roles such as Supervisor,

Qualifications

• High school diploma or equivalent
• Fluent in English and Spanish with excellent verbal and written communication
• Experience using computers for data entry and customer support
• Ability to type at least 20 words per minute
• Reliable internet connection for work-from-home programs where applicable
• Proficient with Microsoft Office and basic PC skills
• Strong organizational, communication, and time-management abilities
• Customer-focused with empathy and professionalism

Responsibilities

• Handle inbound and outbound customer interactions in a courteous, timely, and professional manner.
• Deliver outstanding customer service in both English and Spanish.
• Listen carefully to customers, identify needs, and provide effective solutions.
• Troubleshoot basic technical issues and assist with products, services, billing, and account inquiries.
• Build strong customer relationships through professional and empathetic communication.
• Identify opportunities to recommend additional products and services.
• Use company systems to manage customer accounts and complete tasks.
• Document customer interactions accurately in systems.
• Follow client-specific processes, scripts, and policies.
• Escalate complex issues to the appropriate department when needed.
• Aim for first-contact resolution and continuous learning through training.

Skills

Bilingual English/Spanish

Verbal & written communication

Data entry

Typing 20 wpm

Microsoft Office

Customer service

Troubleshooting

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Windows-based applications

Job description

MCI is hiring a bilingual Spanish Call Center Representative to join our on-site team in Hermosillo, Mexico. The role involves handling inbound and outbound customer interactions, troubleshooting basic issues, and assisting with account requests in both English and Spanish.

You will deliver professional, empathetic service and contribute to customer satisfaction across programs. This full-time position offers comprehensive training and opportunities for advancement into roles such as Supervisor,