Onsite Part-Time Customer Service Specialist - Hermosillo

Placements24; Hermosillo; On-site; MXN 120,000 - 240,000; Part time

Benefits offered by this job

Training opportunities

Friendly team atmosphere

Paid time off (pro-rated for part-time

Employee discounts on products

Job summary

Placements24 is seeking a Customer Service Specialist to join their Hermosillo team. This on-site, part-time role focuses on handling inquiries, providing product information, and resolving issues to ensure customer satisfaction. The ideal candidate communicates in Spanish, demonstrates empathy, and maintains professionalism under pressure.

The position emphasizes strong CRM usage, documentation, and teamwork to meet performance metrics while delivering a friendly customer experience.

Qualifications

• Previous experience in customer service or a related field is preferred.
• Excellent verbal and written communication skills in Spanish.
• Strong interpersonal and active listening abilities.
• Basic computer proficiency and familiarity with CRM systems.
• Ability to remain calm and professional under pressure.
• High school diploma or equivalent required.
• Must be reliable, punctual, and customer-focused.

Responsibilities

• Handle customer inquiries via phone, email, and in-person interactions.
• Provide accurate information regarding products, services, and company policies.
• Resolve customer complaints and issues in a timely and professional manner.
• Document customer interactions and resolutions in the CRM system.
• Assist customers with order placement, processing, and inquiries.
• Escalate complex issues to supervisors or appropriate departments when necessary.
• Contribute to team goals by meeting performance metrics and supporting colleagues.
• Maintain a positive and professional attitude at all times.

Skills

Customer service

Spanish communication

Active listening

Empathy

Education

High school diploma

Tools

CRM systems

Basic computer skills

Job description

Placements24 is seeking a Customer Service Specialist to join their Hermosillo team. This on-site, part-time role focuses on handling inquiries, providing product information, and resolving issues to ensure customer satisfaction. The ideal candidate communicates in Spanish, demonstrates empathy, and maintains professionalism under pressure.

The position emphasizes strong CRM usage, documentation, and teamwork to meet performance metrics while delivering a friendly customer experience.