Onsite End-User IT Support Analyst

Apex Group Ltd; Ciudad de México; Presencial; MXN 180.000 - 240.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

4 days in office

Descripción de la vacante

Apex Group Ltd in Mexico City seeks an End User Technology Analyst to be the onsite contact for local users, handling desktop, phone, networking and business applications. You will resolve IT requests promptly and report to the Head of End User Technology.

The role demands a balance of technical skills and customer‑facing abilities, with a four-day-in-office requirement; prior experience in MS Intune, AD and Office 365 is preferred, and English proficiency is essential.

Formación

• 3 years’ experience in a computer-related support or IT operational environment.
• Good technology understanding with the MS technologies: Intune, Active Directory, Office 365 and Windows 365.
• Good written and communication skills in English.
• Experience with documentation and improving SOPs and other process documents.
• Good customer focus, and excellent timekeeping is a key requirement of the role.
• Good interpersonal skills, with a focus on listening and questioning skills.
• Good problem-solving abilities and capability to work under own initiative.
• Experience with configuring and supporting any version of Windows Desktop (10/11).
• Some basis experience with supporting physical networking is desirable but not essential.

Responsabilidades

• Onsite IT support for the office.
• Maintaining the IT infrastructure of the office.
• Support office technologies and EUC hardware onsite including building and repairing laptops and desktops.
• L2/L3 support to the Service Desk for end user technology issues.
• Support Windows 365 infrastructure and endpoints.
• Support video conference and meeting room solutions.
• Deployment of IT equipment to new starters.
• Collection of IT equipment from leavers.
• Printer support.
• Hands & eyes support for remote teams e.g., support network team to deploy infrastructure and resolve onsite issues.
• Network cabling and patching in office.
• Office moves and setups.
• IT Asset inventory management.
• Provision, deploy and support phones inc. Teams for Voice.
• Work with vendors who provide IT solutions in the office.
• Work with local office management on any office technology issues/requirements.
• Working closely with the Group IT.
• Communicate clearly to users in a timely and polite manner and keep the end user informed of the progress of IT requests at all appropriate times.
• Highlight and report all major IT issues and risks to Service Manager in a timely manner.
• Escalation points for any issues and requests for users in the office.
• Research, test and implement new systems to improve efficiencies and satisfy user requests.
• Other duties in support of the Group IT, as assigned by the EUT Manager

Conocimientos

Customer-focused

English communication

Problem-solving

Interpersonal skills

Time management

Listening and questioning

Initiative

Herramientas

Intune

Active Directory

Office 365

Windows 365

Networking basics

Descripción del empleo

Apex Group Ltd in Mexico City seeks an End User Technology Analyst to be the onsite contact for local users, handling desktop, phone, networking and business applications. You will resolve IT requests promptly and report to the Head of End User Technology.

The role demands a balance of technical skills and customer‑facing abilities, with a four-day-in-office requirement; prior experience in MS Intune, AD and Office 365 is preferred, and English proficiency is essential.