End User Technology Analyst

theapexgroup; Ciudad de México; Presencial; MXN 240.000 - 340.000; Jornada completa

Descripción de la vacante

Apex Group in Mexico City is seeking an End User Technology Analyst to be the onsite contact for local users, handling desktop, telephone, networking, and business applications, and resolving IT requests promptly.

The role reports to the Head of End User Technology and the EUT Team Lead, requiring hands-on support, strong customer service skills, and the ability to work with Group IT to improve efficiency.

Formación

• 3 years' experience in IT support or operations.
• Strong knowledge of MS technologies: Intune, AD, Office 365, Windows 365.
• Good written and spoken English.
• Customer-focused with strong communication skills.

Responsabilidades

• Provide onsite IT support for the Mexico office.
• Maintain the IT infrastructure and office hardware.
• Support video conferencing and meeting room solutions.
• L2/L3 support to the Service Desk for end-user issues.
• Assist with device provisioning and IT asset management.

Conocimientos

Intune

Active Directory

Office 365

Windows 365

English proficiency

Customer service

Networking basics

Problem solving

Descripción del empleo

About Apex Group

The Apex Group was established in Bermuda in 2003 and is now one of the world's largest fund administration and middle office solutions providers. Our business is unique in its ability to reach globally, service locally and provide cross-jurisdictional services. With our clients at the heart of everything we do, our hard-working team has successfully delivered on an unprecedented growth and transformation journey, and we are now represented by over circa 13,000 employees across 112 offices worldwide. Your career with us should reflect your energy and passion.

End User Technology Analyst

Mexico city

Description

The End User Technology Analyst is the onsite contact for the local users in our Mexico office who interact with the Apex Group IT covering desktop, telephone, networking, and business applications. While providing a high level of customer interaction, EUT Engineer are responsible to resolve onsite IT requests in a timely fashion. Must have a good balance of basic technical skills, and customer facing skills. The role will report to the Head of End User Technology and/or EUT Team Lead.

Role & Key Responsibilities

• Onsite IT support for the office
• Maintaining the IT infrastructure of the office
• Support office technologies and EUC hardware onsite inc. building and repairing laptops and desktops
• L2/L3 support to the Service Desk for end user technology issues
• Support of Windows 365 infrastructure and endpoints
• Support video conference and meeting room solutions
• Deployment of IT equipment to new starters
• Collection of IT equipment from leavers
• Printer support
• Hands & eyes support for remote teams e.g., support network team to deploy infrastructure and resolve onsite issues
• Network cabling and patching in office
• Office moves and setups
• IT Asset inventory management
• Provision, deploy and support phones inc. Teams for Voice
• Work with vendors who provide IT solutions in the office
• Work with local office management on any office technology issues/requirements
• Working closely with the Group IT
• Communicate clearly to users in a timely and polite manner and keep the end user informed of the progress of IT requests at all appropriate times
• Highlight and report all major IT issues and risks to Service Manager in a timely manner
• Escalation points for any issues and requests for users in the office
• Research, test and implement new systems to improve efficiencies and satisfy user requests
• Other duties in support of the Group IT, as assigned by the EUT Manager

Skills Required

• 3 years' experience in a computer-related support or and IT operational environment
• Good technology understanding and awareness with the MS technologies: Intune, Active Directory, Office 365 and Windows 365
• Good written and communication skills in English
• Experience with documentation and improving SOPs and other process documents
• Good customer focus, and excellent timekeeping is a key requirement of the role
• Good interpersonal skills, with a focus on listening and questioning skills
• Good problem-solving abilities and capability to work under own initiative
• Experience with configuring and supporting any version of Windows Desktop (10/11)
• Some basis experience with supporting physical networking is desirable but not essential.

We pride ourselves in our commitment to fostering a connected and inclusive culture, all our opportunities at Apex have four (4) days in office requirement.

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