Onsite End User Tech Analyst — Mexico City

CO_AFCSMEX Apex Fund and Corporate Services Mexico, S.A.P.I. de C.V.; Ciudad de México; Presencial; MXN 290.000 - 469.000; Jornada completa

Descripción de la vacante

Apex Group's Mexico office is seeking an End User Technology Analyst to be the onsite point of contact for local users, handling desktop, phone, networking, and business applications. You will resolve IT requests promptly, balancing technical tasks with strong customer-facing skills under the Head of End User Technology.

The role covers maintaining IT infrastructure, configuring Windows 365, Office 365, Intune and AD, supporting video conferences, deploying equipment to new starters, and

Formación

• 3 years’ experience in a computer-related support or IT operational environment.
• Good technology understanding and awareness with the MS technologies: Intune, Active Directory, Office 365 and Windows 365
• Good written and communication skills in English
• Experience with documentation and improving SOPs and other process documents
• Good customer focus, and excellent timekeeping is a key requirement of the role
• Good interpersonal skills, with a focus on listening and questioning skills
• Good problem-solving abilities and capability to work under own initiative
• Experience with configuring and supporting any version of Windows Desktop (10/11)
• Some basis experience with supporting physical networking is desirable but not essential.

Responsabilidades

• Onsite IT support for the office
• Maintaining the IT infrastructure of the office
• Support office technologies and EUC hardware onsite inc. building and repairing laptops and desktops
• L2/L3 support to the Service Desk for end user technology issues
• Support of Windows 365 infrastructure and endpoints
• Support video conference and meeting room solutions
• Deployment of IT equipment to new starters
• Collection of IT equipment from leavers
• Printer support
• Hands & eyes support for remote teams e.g., support network team to deploy infrastructure and resolve onsite issues
• Network cabling and patching in office
• Office moves and setups
• IT Asset inventory management
• Provision, deploy and support phones inc. Teams for Voice
• Work with vendors who provide IT solutions in the office
• Work with local office management on any office technology issues/requirements
• Working closely with the Group IT
• Communicate clearly to users in a timely and polite manner and keep the end user informed of the progress of IT requests at all appropriate times
• Highlight and report all major IT issues and risks to Service Manager in a timely manner
• Escalation points for any issues and requests for users in the office
• Research, test and implement new systems to improve efficiencies and satisfy user requests
• Other duties in support of the Group IT, as assigned by the EUT Manager

Conocimientos

IT support

Windows 10/11 proficiency

English communication

Time management

Documentation

Herramientas

Intune

Active Directory

Office 365

Windows 365

Networking hardware

Descripción del empleo

Apex Group's Mexico office is seeking an End User Technology Analyst to be the onsite point of contact for local users, handling desktop, phone, networking, and business applications. You will resolve IT requests promptly, balancing technical tasks with strong customer-facing skills under the Head of End User Technology.

The role covers maintaining IT infrastructure, configuring Windows 365, Office 365, Intune and AD, supporting video conferences, deploying equipment to new starters, and