Onboarding Account Manager — Drive Retention & Growth

Solera Corporation; Ciudad de México; On-site; MXN 250,000 - 360,000; Full time

Job summary

Solera Corporation is seeking a Junior Account Manager, Onboarding in Mexico City to drive value realization for new customers through a structured onboarding journey. You will balance customer enablement with commercial outcomes while ensuring readiness for long-term success.

The role emphasizes onboarding milestones (30/60/90 days), training delivery, and collaboration with internal teams to resolve barriers and improve customer experience. Bilingual English/Spanish strongly preferred.

Qualifications

• Experience in a customer-facing onboarding or success role.
• Ability to explain value and build customer trust.
• Strong communication and conflict-resolution skills.

Responsibilities

• Manage a portfolio of newly onboarded customers and track progress through onboarding stages.
• Support customers in the first post-sale period with proactive follow-up and issue resolution.
• Coordinate and deliver customer training experiences within the onboarding operating model.
• Capture status updates in CRM and maintain clear handoffs to ensure scalability.
• Identify expansion opportunities early through growth discovery questions.
• Support revenue growth through cross-sell/upsell initiatives aligned to customer needs.

Skills

Customer-facing

Communication

Problem-solving

Multi-tasking

Bilingual EN/ES

CRM proficiency

Sales awareness

Tools

Salesforce

Job description

Solera Corporation is seeking a Junior Account Manager, Onboarding in Mexico City to drive value realization for new customers through a structured onboarding journey. You will balance customer enablement with commercial outcomes while ensuring readiness for long-term success.

The role emphasizes onboarding milestones (30/60/90 days), training delivery, and collaboration with internal teams to resolve barriers and improve customer experience. Bilingual English/Spanish strongly preferred.