On-Site IT Field Engineer — Incident & Hardware Support

Yazaki North America; San Nicolás de los Garza; On-site; MXN 223,000 - 424,000; Full time

Job summary

Yazaki North America is seeking an IT Field Operation Engineer to manage end-user incidents and support plant and DC IT equipment. The role collaborates with IT teams to deliver reliable technology services across regions.

Candidates should have a technical degree and 3+ years of related work, with strong Windows knowledge, hardware skills, and ServiceNow exposure; a customer-focused, collaborative, and proactive mindset is essential.

Qualifications

• A Technical's degree in computer Science, electric engineer or related field, minimal experience required (3 years) or just demonstrate skills on software and hardware installation.
• Strong knowledge of Windows operating systems and Microsoft Office applications.
• Experience with ITSM tools, incident tracking and end-user support.

Responsibilities

• Attend incidents opened and assigned by service desk or direct users and close them for his performance.
• Oversee Operational Service Support associates to ensure timely resolution of end-user problems.
• Communicate needs to Field support supervisor and level II/III engineers.
• Provide basic training to end users on equipment and software tools.
• Support tech installations (network cabling, jacks, racking servers, etc).
• Review and control hardware/software inventory at locations and report to IT HQ.
• Update the asset database with IT equipment information.
• Provide preventive maintenance to IT equipment.
• Maintain 5S in IT host/storage areas.

Skills

Windows OS knowledge

Hardware support

MS Office suite

ITSM tool (ServiceNow)

English language

Incident management

Customer service

Team collaboration

Education

Technical degree in computer Science or Electrical Engineering

Tools

ServiceNow

Job description

Yazaki North America is seeking an IT Field Operation Engineer to manage end-user incidents and support plant and DC IT equipment. The role collaborates with IT teams to deliver reliable technology services across regions.

Candidates should have a technical degree and 3+ years of related work, with strong Windows knowledge, hardware skills, and ServiceNow exposure; a customer-focused, collaborative, and proactive mindset is essential.