Analyst, On-Site Support

Yazaki North America; San Nicolás de los Garza; On-site; MXN 223,000 - 424,000; Full time

Job summary

Yazaki North America is seeking an IT Field Operation Engineer to manage end-user incidents and support plant and DC IT equipment. The role collaborates with IT teams to deliver reliable technology services across regions.

Candidates should have a technical degree and 3+ years of related work, with strong Windows knowledge, hardware skills, and ServiceNow exposure; a customer-focused, collaborative, and proactive mindset is essential.

Qualifications

• A Technical's degree in computer Science, electric engineer or related field, minimal experience required (3 years) or just demonstrate skills on software and hardware installation.
• Strong knowledge of Windows operating systems and Microsoft Office applications.
• Experience with ITSM tools, incident tracking and end-user support.

Responsibilities

• Attend incidents opened and assigned by service desk or direct users and close them for his performance.
• Oversee Operational Service Support associates to ensure timely resolution of end-user problems.
• Communicate needs to Field support supervisor and level II/III engineers.
• Provide basic training to end users on equipment and software tools.
• Support tech installations (network cabling, jacks, racking servers, etc).
• Review and control hardware/software inventory at locations and report to IT HQ.
• Update the asset database with IT equipment information.
• Provide preventive maintenance to IT equipment.
• Maintain 5S in IT host/storage areas.

Skills

Windows OS knowledge

Hardware support

MS Office suite

ITSM tool (ServiceNow)

English language

Incident management

Customer service

Team collaboration

Education

Technical degree in computer Science or Electrical Engineering

Tools

ServiceNow

Job description

Yazaki is a global leader in the research, development, and delivery of vehicle power and data solutions.

Yazaki works with virtually every major auto manufacturer globally, and we've strived to maintain strategic and stable growth throughout our 84-year history. Today, we're looking for energetic people with the potential to perform and the ability to strengthen - and thrive in - the positive work environment we pride ourselves on.

Location: San Nicolás de los Garza, [[filter2]], USA

GENERAL PURPOSE

IT Field Operation Engineer is a technical position with responsibilities of attending incidents and request to end users for all IT equipment on his/her plants or DCs under his/her responsibility and support projects in collaboration with other IT members. This position oversees the technology support services for both internal and external users for the different regions/zones scope.

Essential Duties/Responsibilities

• Attend incidents opened and assigned by service desk or direct users and close them for his performance
• Oversee Operational Service Support associates to ensure that end user problems are resolved in a timely and effective manner; enabling users to access needed information and utilize technology resources effectively.
• Communicate effectively with Field support supervisor and level 2 and 3 engineers about customers and stakeholders needs.
• Basic training to end users on equipment support and software tools.
• Support tech installations (network cabling, jacks, electric extensions, racking servers, etc)
• Review and control the inventory of hardware and software of his/her locations, in order to provide information to IT HQ of the equipment used and installed on the plants
• Update the fixed asset database with the information of every IT asset located on the plant.
• Provide preventive maintenance to IT Equipment under his responsibility
• Maintain 5S on all the areas under his responsibility (IT Host Room, IT Storage Room and general installations)

NATURE OF WORK CONTACTS

• This position is part of the IT Technical Management staff group.
• Interaction with IT engineers' level II and III for support

Skills Required

A Technical's degree in computer Science, electric engineer or related field, minimal experience required (3 years) or just demonstrate skills on software and hardware installation.

• Demonstrated knowledge of Windows OS (any version) for End Point (PC/Laptop)
• Demonstrated knowledge on hardware support (Laptop and Desktop), desirable knowledge on Label printers and scanners.
• Basic experience on Microsoft Office applications (Outlook, Word, Excel, PowerPoint and communication tools – Skype, Teams, Zoom).
• Desirable knowledge on Service Now or any other ITSM tool for incident tracking
• Must be proactive and have the ability to work both independently and collaboratively with colleagues, end users.
• Excellent customer-service skills required.
• Must have the ability to work on multiple projects with multiple deliverables.
• Able to carry equipment under 30 Kgs and work on ladders
• English Language required

Yazaki North America is committed to providing equal employment opportunities for all persons regardless of race, color, religion, sex, age, marital status, national origin, disability, handicap, veteran status, or other legally protected status or characteristic. Equal opportunity extends to all aspects of the employment relationship. Yazaki North America complies with federal and state equal employment opportunity laws and strives to keep the workplace free from all forms of harassment.