Analyst, On-Site Support

YAZAKI; San Nicolás de los Garza; On-site; MXN 480,000 - 720,000; Full time

Job summary

Yazaki North America is seeking an IT Field Operation Engineer in San Nicolás de los Garza. The role covers incident handling, end-user support across plants/DCs, and collaboration with global IT teams.

You will train end users, assist with hardware installs, and manage IT asset inventories. Ideal candidates hold a technical degree and at least 3 years of relevant experience, with strong Windows/Office skills and English proficiency.

Qualifications

• Technical degree in computer science or electrical engineering.
• Minimum 3 years of experience or demonstrated skills in software/hardware installation.
• Proficient in Windows OS and Microsoft Office tools.
• Strong communication in English, both written and spoken.
• Ability to handle equipment up to 30 kg and work on ladders.

Responsibilities

• Attend incidents opened by service desk and close them promptly.
• Oversee field support to ensure timely end-user issue resolution.
• Coordinate with IT engineers II/III to align needs.
• Provide basic training to end users on equipment and software tools.
• Assist hardware installations (network cabling, racks, servers).
• Audit hardware/software inventory at plants and update records.
• Maintain fixed asset database for IT equipment at sites.
• Perform preventive maintenance on IT equipment.
• Keep work areas 5S compliant in host/storage rooms.

Skills

Windows OS proficiency

Hardware support

MS Office suite

English language

Multitask & prioritization

Education

Technical degree in CS or EE

Tools

ServiceNow

ITSM tools

Job description

Yazaki is a global leader in the research, development, and delivery of vehicle power and data solutions.

Yazaki works with virtually every major auto manufacturer globally, and we've strived to maintain strategic and stable growth throughout our 84-year history. Today, we're looking for energetic people with the potential to perform and the ability to strengthen - and thrive in - the positive work environment we pride ourselves on.

Location: San Nicolás de los Garza, [[filter2, USA

GENERAL PURPOSE

IT Field Operation Engineer is a technical position with responsibilities of attending incidents and request to end users for all IT equipment on his/her plants or DCs under his/her responsibility and support projects in collaboration with other IT members. This position oversees the technology support services for both internal and external users for the different regions/zones scope.

ESSENTIAL DUTIES/RESPONSIBILITIES

• Attend incidents opened and assigned by service desk or direct users and close them for his performance
• Oversee Operational Service Support associates to ensure that end user problems are resolved in a timely and effective manner; enabling users to access needed information and utilize technology resources effectively.
• Communicate effectively with Field support supervisor and level 2 and 3 engineers about customers and stakeholders needs.
• Basic training to end users on equipment support and software tools.
• Support tech installations (network cabling, jacks, electric extensions, racking servers, etc)
• Review and control the inventory of hardware and software of his/her locations, in order to provide information to IT HQ of the equipment used and installed on the plants
• Update the fixed asset database with the information of every IT asset located on the plant.
• Provide preventive maintenance to IT Equipment under his responsibility
• Maintain 5S on all the areas under his responsibility (IT Host Room, IT Storage Room and general installations

NATURE OF WORK CONTACTS

• This position is part of the IT Technical Management staff group.
• Interaction with IT engineers’ level II and III for support

SKILLS REQUIRED

A Technical’s degree in computer Science, electric engineer or related field, minimal experience required (3 years) or just demonstrate skills on software and hardware installation.

• Demonstrated knowledge of Windows OS (any version) for End Point (PC/Laptop)
• Demonstrated knowledge on hardware support (Laptop and Desktop), desirable knowledge on Label printers and scanners.
• Basic experience on Microsoft Office applications (Outlook, Word, Excel, PowerPoint and communication tools – Skype, Teams, Zoom).
• Desirable knowledge on Service Now or any other ITSM tool for incident tracking
• Must be proactive and have the ability to work both independently and collaboratively with colleagues, end users.
• Excellent customer-service skills required.
• Must have the ability to work on multiple projects with multiple deliverables.
• Able to carry equipment under 30 Kgs and work on ladders
• English Language required

Yazaki North America is committed to providing equal employment opportunities for all persons regardless of race, color, religion, sex, age, marital status, national origin, disability, handicap, veteran status, or other legally protected status or characteristic. Equal opportunity extends to all aspects of the employment relationship. Yazaki North America complies with federal and state equal employment opportunity laws and strives to keep the workplace free from all forms of harassment.