Analyst, On-Site Support

Yazaki North America, Inc.; San Nicolás de los Garza; On-site; MXN 180,000 - 300,000; Full time

Job summary

Yazaki North America, Inc. is seeking an IT Field Operation Engineer to support IT equipment at our plants and distribution centers.

The role handles incidents and requests from end users, collaborates with IT colleagues, and provides basic training on equipment and tools. Candidates should have a technical degree and at least 3 years experience, knowledge of Windows OS, hardware support, Microsoft Office, and familiarity with ITSM tools such as ServiceNow.

Qualifications

• 3 years of relevant IT field experience or demonstrable skills.
• Knowledge of Windows OS for End Point devices.
• Experience with IT equipment installation and asset tracking.

Responsibilities

• Attend incidents and service requests from end users and close tickets.
• Oversee field support staff to ensure timely resolution of end-user issues.
• Coordinate with IT engineers II and III for customer and stakeholder needs.
• Provide basic training to end users on equipment and software tools.
• Assist with IT equipment installations (network cabling, jacks, racks).
• Maintain asset inventory and update fixed asset database.
• Provide preventive maintenance to IT equipment in scope.
• Maintain 5S in IT host/storage rooms and installations.

Skills

Windows OS

Hardware support

Office applications

Independent work

Multi-project handling

Education

Technical degree in CS/EE or related field

Tools

ServiceNow

ITSM tools

Label printers

Scanners

Job description

Yazakiis a global leader in the research, development, and delivery of vehicle power and data solutions.

Yazaki works with virtually every major auto manufacturer globally, and we've strived to maintain strategic and stable growth throughout our 84-year history. Today, we're looking for energetic people with the potential to perform and the ability to strengthen - and thrive in - the positive work environment we pride ourselves on.

GENERAL PURPOSE

IT Field Operation Engineer is a technical position with responsibilities of attending incidents and request to end users for all IT equipment on his/her plants or DCs under his/her responsibility and support projects in collaboration with other IT members. This position oversees the technology support services for both internal and external users for the different regions/zones scope.

ESSENTIAL DUTIES/RESPONSIBILITIES

• Attend incidents opened and assigned by service desk or direct users and close them for his performance
• Oversee Operational Service Support associates to ensure that end user problems are resolved in a timely and effective manner; enabling users to access needed information and utilize technology resources effectively.
• Communicate effectively with Field support supervisor and level 2 and 3 engineers about customers and stakeholders needs.
• Basic training to end users on equipment support and software tools.
• Support tech installations (network cabling, jacks, electric extensions, racking servers, etc)
• Review and control the inventory of hardware and software of his/her locations, in order to provide information to IT HQ of the equipment used and installed on the plants
• Update the fixed asset database with the information of every IT asset located on the plant.
• Provide preventive maintenance to IT Equipment under his responsibility
• Maintain 5S on all the areas under his responsibility (IT Host Room, IT Storage Room and general installations

NATURE OF WORK CONTACTS

• This position is part of the IT Technical Management staff group.
• Interaction with IT engineers’ level II and III for support

SKILLS REQUIRED

A Technical’s degree in computer Science, electric engineer or related field, minimal experience required (3 years) or just demonstrate skills on software and hardware installation.

• Demonstrated knowledge of Windows OS (any version) for End Point (PC/Laptop)
• Demonstrated knowledge on hardware support (Laptop and Desktop), desirable knowledge on Label printers and scanners.
• Basic experience on Microsoft Office applications (Outlook, Word, Excel, PowerPoint and communication tools – Skype, Teams, Zoom).
• Desirable knowledge on Service Now or any other ITSM tool for incident tracking
• Must be proactive and have the ability to work both independently and collaboratively with colleagues, end users.
• Must have the ability to work on multiple projects with multiple deliverables.
• Able to carry equipment under 30 Kgs and work on ladders

Yazaki North America is committed to providing equal employment opportunities for all persons regardless of race, color, religion, sex, age, marital status, national origin, disability, handicap, veteran status, or other legally protected status or characteristic. Equal opportunity extends to all aspects of the employment relationship. Yazaki North America complies with federal and state equal employment opportunity laws and strives to keep the workplace free from all forms of harassment.

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