Systems Support Engineer - SQL & Helpdesk (Healthcare)

ResultsCX; Hermosillo; On-site; MXN 200,000 - 260,000; Full time

Benefits offered by this job

Healthcare Benefits

Employee events

Job summary

ResultsCX in Hermosillo, MX seeks a Systems Support Specialist to act as the escalation point for client SMEs. You will engage with client technical teams via chat, phone, and email, investigate issues, document problems, and deliver world-class support for D2L Administrators across Enterprise, Higher Education, and K-12.

You will research guides, reproduce problems, create and close cases within SLAs, and contribute to knowledge bases.

Qualifications

• Bachelor’s degree in computer science or equivalent technical experience.
• At least 2 years in IT, Business Analysis, or closely related area.
• 6+ months of experience with Microsoft SQL.

Responsibilities

• Interact with users via chat, phone, or email and document problems.
• Research and implement solutions using guides and manuals.
• Identify and correct improperly configured installations.

Skills

Technical troubleshooting

Customer communication

Microsoft SQL

Case management

Education

Bachelor’s degree in computer science

Tools

Salesforce

Job description

ResultsCX in Hermosillo, MX seeks a Systems Support Specialist to act as the escalation point for client SMEs. You will engage with client technical teams via chat, phone, and email, investigate issues, document problems, and deliver world-class support for D2L Administrators across Enterprise, Higher Education, and K-12.

You will research guides, reproduce problems, create and close cases within SLAs, and contribute to knowledge bases.