Ocean CX Specialist - Bilingual (Spanish/English)

Maersk; México; Hybrid; MXN 360,000 - 600,000; Full time

Job summary

Maersk is seeking an Ocean Customer Experience Specialist for Mexico (MEX). The role focuses on delivering high-quality customer service for Ocean products, managing inquiries, and ensuring timely operational tasks.

The position works with the Mexico team, handling both import and export requests across channels. Candidates should have a background in shipping and logistics with at least two years of end-to-end customer service experience, and must be fluent in English and Spanish.

Qualifications

• Bachelor's degree or equivalent work experience.
• Has background in shipping and logistics with 2 years’ experience in documentation, customer service handling end-to-end process.
• Excellent English and Spanish written and verbal communication skills.
• Ability to work in a fast-paced operational environment.
• Strong attention to detail and organizational skills.
• Ability to manage multiple priorities while maintaining accuracy.
• Willing to work nightshift; hybrid set up and site-based working arrangement by 2027.

Responsibilities

• Manage customer inquiries via email and case management platforms.
• Resolve import/export shipment concerns.
• Handle requests for Bills of Lading (BL).
• Prioritize workload to meet turnaround time and productivity targets.
• Accurately document actions and maintain complete case records.
• Collaborate with Mexico-based teams and other stakeholders to resolve concerns.
• Support process improvements and cross-training activities when needed.

Job description

Maersk is seeking an Ocean Customer Experience Specialist for Mexico (MEX). The role focuses on delivering high-quality customer service for Ocean products, managing inquiries, and ensuring timely operational tasks.

The position works with the Mexico team, handling both import and export requests across channels. Candidates should have a background in shipping and logistics with at least two years of end-to-end customer service experience, and must be fluent in English and Spanish.