Bilingual Call Center Agent — Last-Mile Support & CX

Maersk; Ciudad López Mateos; On-site; MXN 201,000 - 312,000; Full time

Job summary

Maersk is seeking a Bilingual Call Center Representative to deliver world-class customer service for inbound and outbound calls. You will own last-mile delivery issue resolution, coordinate across customers, delivery teams, stores, and warehouses, and drive KPIs while maintaining Maersk values.

The role requires English C1, a high school diploma (Bachelor's preferred), and 2+ years in a contact center. In-office in Mexico City area with shifts 6 AM–10 PM; holidays/weekends possible.

Qualifications

• Minimum 2 years in a contact center.
• English level C1 required.
• Experience in last-mile logistics or transportation preferred.
• Excellent MS Office proficiency.

Responsibilities

• Provide world-class customer experience via inbound and outbound calls.
• Resolve last mile delivery logistics problems, ensuring customer satisfaction.
• Coordinate communication between customers, delivery teams, stores and warehouses.
• Meet customer service KPIs targets.
• Comply with activities such as Proof of Delivery tracking, chat, email or case assignment.
• Demonstrate Maersk core values and professional behavior.

Skills

Customer service

Communication skills

Time management

Independent work

Education

High School Diploma

Bachelor's degree preferred

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

Maersk is seeking a Bilingual Call Center Representative to deliver world-class customer service for inbound and outbound calls. You will own last-mile delivery issue resolution, coordinate across customers, delivery teams, stores, and warehouses, and drive KPIs while maintaining Maersk values.

The role requires English C1, a high school diploma (Bachelor's preferred), and 2+ years in a contact center. In-office in Mexico City area with shifts 6 AM–10 PM; holidays/weekends possible.