End-to-End Logistics Customer Care Specialist

Maersk Line Limited; Ciudad de México; Híbrido; MXN 167.000 - 234.000; Jornada completa

Descripción de la vacante

Maersk Line Limited is seeking a Customer Service Agent in Mexico City to manage the end-to-end customer experience for a portfolio of shipments. You will work with internal and external stakeholders to ensure timely issue resolution and high customer satisfaction.

The role emphasizes ownership of customer communications, adherence to SOPs, and proactive service delivery improvements to support business growth. English proficiency and strong Excel skills are required.

Formación

• Experience in similar customer service roles in logistics/transport is preferred.
• Verifiable English level B2 for business conversations and presentations.
• Intermediate/advanced Excel including charts, tables and formulas.
• Strong written and verbal communication across all levels of the organization.
• Ability to explain complex processes clearly and professionally.

Responsabilidades

• Deliver best-in-class customer service and build strong customer relationships.
• Be first point of contact for customer needs, including occasional call-center participation.
• Coordinate between origins and destinations and own issue resolutions.
• Lead root-cause analysis and drive service delivery improvements.
• Follow up proactively with customers and provide timely shipment updates.
• Prepare and present monthly/quarterly business reviews to customers.
• Identify upselling opportunities within the account portfolio.

Conocimientos

Customer service

English B2

Excel

Communication

Presentation skills

CRM system

Herramientas

CRM system

Descripción del empleo

Maersk Line Limited is seeking a Customer Service Agent in Mexico City to manage the end-to-end customer experience for a portfolio of shipments. You will work with internal and external stakeholders to ensure timely issue resolution and high customer satisfaction.

The role emphasizes ownership of customer communications, adherence to SOPs, and proactive service delivery improvements to support business growth. English proficiency and strong Excel skills are required.