Bilingual Call Center Pro: Last-Mile Logistics & CX

A.P. Moller - Maersk; Ciudad de México; On-site; MXN 240,000 - 320,000; Full time

Benefits offered by this job

Competitive compensation

Global career opportunities

Diversity-focused development programs

Equal opportunity employer

Job summary

Maersk is seeking a Bilingual Call Center Representative in Mexico City to deliver world-class customer service via inbound and outbound calls. You will own last-mile delivery issue resolution, ensuring satisfaction across the logistics journey.

The role requires strong English (C1), excellent MS Office skills, and 2+ years in customer service or contact centers. In-office work is expected with flexible shifts.

Qualifications

• English level C1 mandatory.
• High School Diploma or equivalent required; Bachelor's degree preferred.
• At least 2 years of contact center experience.
• Customer service and/or direct call handling experience.
• Last-mile logistics and/or transportation industry knowledge preferred.

Responsibilities

• Provide world-class customer experience via inbound and outbound calls.
• Resolve last mile delivery logistics problems, assuring customer satisfaction.
• Coordinate communication between customers, delivery teams, stores and/or warehouses.
• Meet customer service KPIs targets.
• Comply with additional activities such as Proof of Delivery Tracking, chat, email or case assignments.
• Demonstrate loyalty to Maersk Core Values.

Skills

MS Office

Communication skills

Verbal communication

Written communication

Presentation skills

Time management

Multitasking

Customer focus

Problem solving

Education

High School Diploma or equivalent

Bachelor’s degree preferred

Tools

MS Excel

MS Word

Outlook

Job description

Maersk is seeking a Bilingual Call Center Representative in Mexico City to deliver world-class customer service via inbound and outbound calls. You will own last-mile delivery issue resolution, ensuring satisfaction across the logistics journey.

The role requires strong English (C1), excellent MS Office skills, and 2+ years in customer service or contact centers. In-office work is expected with flexible shifts.