Logistics Customer Experience Specialist

A.P. Moller - Maersk; Ciudad de México; On-site; MXN 360,000 - 540,000; Full time

Job summary

Maersk in Mexico City is seeking a Customer Service Agent to manage an assigned portfolio and ensure end-to-end logistics execution. You will interact with customers, internal teams, and external stakeholders to deliver a seamless experience and resolve issues promptly.

The role requires strong English (B2), advanced Excel, and excellent communication skills to support service delivery and growth. You will contribute to process improvements and upsell opportunities while adhering to SOPs.

Qualifications

• Experience in a logistics/transport company handling customers.
• Business-level English for customer conversations and presentations.
• Proficient Excel with ability to create dynamic reports.
• Strong communication and presentation skills across levels.

Responsibilities

• Deliver best-in-class customer service and build strong customer relationships.
• Be first point of contact for customer needs, with CRM usage and occasional call center involvement.
• Coordinate between origins and destinations and ensure timely issue resolution.
• Lead root cause analysis and uphold SLA commitments.
• Identify upselling opportunities and present to customers.
• Prepare and present monthly or quarterly business reviews.
• Ensure activities comply with customer SOPs and promote process improvements.

Skills

B2 English

Excel

Communication

MS Outlook/Teams

Education

International Trade / Logistics

Tools

Excel

Outlook

Teams

OneDrive

Job description

Maersk in Mexico City is seeking a Customer Service Agent to manage an assigned portfolio and ensure end-to-end logistics execution. You will interact with customers, internal teams, and external stakeholders to deliver a seamless experience and resolve issues promptly.

The role requires strong English (B2), advanced Excel, and excellent communication skills to support service delivery and growth. You will contribute to process improvements and upsell opportunities while adhering to SOPs.