Night Manager - Luxury Overnight Guest Experience Lead

Hyatt Hotels Corporation; Ciudad de México; Presencial; MXN 391.000 - 614.000; Jornada completa

Descripción de la vacante

The Standard, Mexico City is seeking a Night Manager to lead overnight operations and be the face of the hotel after hours. You will support guests and colleagues, manage late arrivals and VIP guests, and ensure safety protocols are followed with discretion and personality.

In this role, you will coordinate with Front Office, Housekeeping, Security, Engineering, and Food & Beverage teams, reviewing reports and ensuring seamless handovers to the morning team.

Formación

• Experience as Night Manager, Duty Manager, Front Office Manager, or similar hotel leadership role.
• Experience in luxury lifestyle hotel or high-energy hospitality environment.
• Strong knowledge of Front Office and overnight hotel operations.
• Fluency in English and Spanish.

Responsabilidades

• Lead the hotel’s overnight operation and ensure a smooth, memorable guest experience.
• Serve as the senior point of contact for guests, colleagues, and overnight partners.
• Handle guest requests, concerns, and incidents with professionalism and good judgment.
• Coordinate with Front Office, Housekeeping, Security, Engineering, and F&B teams.
• Oversee late arrivals, VIPs, room moves, wake-up calls, and early departures.
• Ensure overnight procedures, safety protocols, and security standards are followed.
• Review daily reports and financial information with accuracy.
• Support the Night Audit process and ensure proper transaction recording.
• Provide thorough handovers to the morning team for continuity.
• Lead and motivate overnight colleagues to maintain a calm work environment.
• Identify opportunities to improve the guest experience after dark.

Conocimientos

Night leadership

Front Office

Overnight operations

Communication

Descripción del empleo

The Standard, Mexico City is seeking a Night Manager to lead overnight operations and be the face of the hotel after hours. You will support guests and colleagues, manage late arrivals and VIP guests, and ensure safety protocols are followed with discretion and personality.

In this role, you will coordinate with Front Office, Housekeeping, Security, Engineering, and Food & Beverage teams, reviewing reports and ensuring seamless handovers to the morning team.