Rooms Controller – Luxury Hotel Operations Lead

Hyatt Hotels Corporation; Ciudad de México; Presencial; MXN 223.000 - 357.000; Jornada completa

Descripción de la vacante

The Standard, Mexico City is seeking a Rooms Controller to help keep the hotel's rooms operation moving with precision, pace, and personality. You'll connect the dots between Front Office, Housekeeping, Engineering, and hotel leadership to ensure rooms are ready, accurately reported, and aligned with operational needs.

You'll monitor room status, coordinate with departments, and maintain records and shift handovers, helping to resolve discrepancies and prioritize rooms for arrivals, VIPs, and

Formación

• Previous experience in Rooms Control, Housekeeping Coordination, Front Office, Rooms Division, or similar hotel operations.
• Experience in a luxury lifestyle hotel, boutique hotel, or high-energy hospitality environment.
• Strong knowledge of room status and housekeeping operations.
• Excellent organizational skills and attention to detail.
• Fluency in English and Spanish, with ability to communicate with an international team.

Responsabilidades

• Monitor and coordinate the daily status of all guestrooms and residences.
• Maintain accurate room status information in the property management system.
• Coordinate with Front Office and Housekeeping on room readiness and priorities.
• Track discrepancies between system and physical status and follow up until resolved.
• Prioritize rooms for arrivals, VIPs, special occasions, and operational needs.
• Help identify patterns that affect room availability or guest experience.
• Ensure privacy, safety, security, and guest confidentiality across the Rooms Division.

Descripción del empleo

The Standard, Mexico City is seeking a Rooms Controller to help keep the hotel's rooms operation moving with precision, pace, and personality. You'll connect the dots between Front Office, Housekeeping, Engineering, and hotel leadership to ensure rooms are ready, accurately reported, and aligned with operational needs.

You'll monitor room status, coordinate with departments, and maintain records and shift handovers, helping to resolve discrepancies and prioritize rooms for arrivals, VIPs, and