Guest Relations & Security Manager - Luxury Hotel

Hyatt Hotels Corporation; Ciudad de México; Híbrido; MXN 900.000 - 1.150.000; Jornada completa

Descripción de la vacante

The Standard, Mexico City is seeking a Guest Relations Manager (Security Manager) to lead the safety and security operations for our luxury property. You will oversee all security activities, emergency preparedness, and risk management, collaborating with department heads to ensure a safe, welcoming guest experience.

We are looking for a proven leader with strong judgment, the ability to mentor the Security team, conduct risk assessments, manage incidents, and coordinate with local authorities.

Formación

• Experience as Guest Relations Manager (Security Manager) or similar leadership in luxury hotel settings.
• Security risk management, regulatory compliance, and life safety program oversight.
• Experience with security metrics, data-driven decisions, and crisis management.

Responsabilidades

• Lead day-to-day security operations to maintain a safe environment.
• Develop and implement security policies, procedures, and emergency plans.
• Mentor Security team and drive training and development programs.
• Conduct risk assessments, safety inspections, and security audits.
• Investigate incidents, prepare reports, preserve evidence, and coordinate actions.
• Collaborate with law enforcement and authorities as needed.
• Ensure compliance with standards, local regulations, and life safety requirements.
• Oversee CCTV, access control, key management, and security tech.
• Lead fire safety procedures, evacuations, and business continuity planning.
• Promote safety awareness through ongoing training and communication.

Conocimientos

Leadership

Security management

Emergency response

Risk assessment

Policy implementation

Team development

KPI measurement

Interdepartmental collaboration

CCTV operations

Bilingual: English/Spanish

Herramientas

CCTV systems

Access control

Incident reporting systems

Emergency management software

Descripción del empleo

The Standard, Mexico City is seeking a Guest Relations Manager (Security Manager) to lead the safety and security operations for our luxury property. You will oversee all security activities, emergency preparedness, and risk management, collaborating with department heads to ensure a safe, welcoming guest experience.

We are looking for a proven leader with strong judgment, the ability to mentor the Security team, conduct risk assessments, manage incidents, and coordinate with local authorities.