Guest Relations & Security Leader

Hyatt Hotels Corporation; Ciudad de México; Híbrido; MXN 900.000 - 1.200.000; Jornada completa

Descripción de la vacante

The Standard, Mexico City seeks a Guest Relations Manager (Security Manager) to lead safety and security operations across the hotel. You will oversee emergency preparedness, risk management, and a culture of safety for guests, residents, and team members.

Lead the Security department, mentor the team, and collaborate with local authorities to ensure compliance with life safety standards and brand expectations. Fluency in English and Spanish is required.

Formación

• Experience leading a security/guest relations function in luxury hotels or high-end mixed-use properties.
• Experience in security risk management, regulatory compliance, and life safety program oversight.
• Experience with security metrics, KPI management, and data-driven decisions.

Responsabilidades

• Lead daily Security department operations ensuring a safe environment across the property.
• Develop and maintain security policies, procedures, and emergency response plans.
• Mentor the Security team with structured training and development programs.
• Conduct risk assessments, safety inspections, and audits to identify and mitigate risks.
• Investigate incidents, prepare reports, preserve evidence, and coordinate follow-up actions.
• Collaborate with local law enforcement and emergency services as needed.
• Ensure compliance with company standards, regulations, and life safety requirements.
• Oversee CCTV, access control, key management and related technologies.
• Lead emergency responses including fire safety, drills, and business continuity planning.

Conocimientos

Leadership

Security operations

Risk management

Crisis management

Team development

Stakeholder communication

Bilingual English/Spanish

Herramientas

CCTV systems

Access control

Incident reporting systems

Descripción del empleo

The Standard, Mexico City seeks a Guest Relations Manager (Security Manager) to lead safety and security operations across the hotel. You will oversee emergency preparedness, risk management, and a culture of safety for guests, residents, and team members.

Lead the Security department, mentor the team, and collaborate with local authorities to ensure compliance with life safety standards and brand expectations. Fluency in English and Spanish is required.