Guest Experience Supervisor: Elevate Stays in Mexico City

Hyatt Hotels Corporation; Ciudad de México; Presencial; MXN 268.000 - 402.000; Jornada completa

Descripción de la vacante

The Standard, Mexico City is seeking a Guest Experience Supervisor to shape how guests see, feel, and remember their stay. You will lead the Guest Experience team across the hotel, delivering personal, genuine service that goes beyond scripts.

You will engage with VIPs and diverse guests, coordinate with hotel departments, and help create memorable experiences in the vibrant Mexico City setting.

Formación

• Experience in Guest Experience, Guest Relations, Concierge, Front Office, or similar hospitality role.

Responsabilidades

• Supervise the daily operation of the Guest Experience team.
• Create warm, engaging, and personalized interactions throughout the guest journey.
• Anticipate guest needs and identify opportunities to make each stay more memorable.
• Welcome and connect with VIPs, repeat guests, long-stay guests, and special occasions.
• Share thoughtful recommendations that help guests experience Mexico City beyond the hotel.
• Handle guest feedback and service recovery with confidence, empathy, and good judgment.
• Coordinate closely with Front Office, Housekeeping, Food & Beverage, Concierge, and other hotel teams.
• Ensure guest preferences, requests, and important information are communicated and followed through.
• Monitor guest feedback and identify trends or opportunities to elevate the experience.
• Support the training, coaching, and development of Guest Experience colleagues.
• Ensure the team delivers service that is consistent, genuine, and never overly scripted.
• Assist with VIP planning, special moments, hotel activations, and guest-facing experiences.
• Maintain accurate records, shift handovers, and relevant guest experience reports.
• Step in as a leader on duty when needed and help keep the operation moving smoothly.

Descripción del empleo

The Standard, Mexico City is seeking a Guest Experience Supervisor to shape how guests see, feel, and remember their stay. You will lead the Guest Experience team across the hotel, delivering personal, genuine service that goes beyond scripts.

You will engage with VIPs and diverse guests, coordinate with hotel departments, and help create memorable experiences in the vibrant Mexico City setting.