Night Manager

Hyatt Hotels Corporation; Ciudad de México; Presencial; MXN 391.000 - 614.000; Jornada completa

Descripción de la vacante

The Standard, Mexico City is seeking a Night Manager to lead overnight operations and be the face of the hotel after hours. You will support guests and colleagues, manage late arrivals and VIP guests, and ensure safety protocols are followed with discretion and personality.

In this role, you will coordinate with Front Office, Housekeeping, Security, Engineering, and Food & Beverage teams, reviewing reports and ensuring seamless handovers to the morning team.

Formación

• Experience as Night Manager, Duty Manager, Front Office Manager, or similar hotel leadership role.
• Experience in luxury lifestyle hotel or high-energy hospitality environment.
• Strong knowledge of Front Office and overnight hotel operations.
• Fluency in English and Spanish.

Responsabilidades

• Lead the hotel’s overnight operation and ensure a smooth, memorable guest experience.
• Serve as the senior point of contact for guests, colleagues, and overnight partners.
• Handle guest requests, concerns, and incidents with professionalism and good judgment.
• Coordinate with Front Office, Housekeeping, Security, Engineering, and F&B teams.
• Oversee late arrivals, VIPs, room moves, wake-up calls, and early departures.
• Ensure overnight procedures, safety protocols, and security standards are followed.
• Review daily reports and financial information with accuracy.
• Support the Night Audit process and ensure proper transaction recording.
• Provide thorough handovers to the morning team for continuity.
• Lead and motivate overnight colleagues to maintain a calm work environment.
• Identify opportunities to improve the guest experience after dark.

Conocimientos

Night leadership

Front Office

Overnight operations

Communication

Descripción del empleo

Close Inclusive Collection Job Postings Notification

\"I believe successful people are the ones who take the initiative to learn, unlearn and relearn. It’s important to constantly challenge your knowledge and step out of your comfort zone.\"

Peggy Focheux Duval: Director of Learning & Development, France

The Standard, Mexico City arrives in the historic Tabacalera neighborhood with character, color, and a signature wink. With 206 guestrooms, 27 branded residences, vibrant dining destinations, and a rooftop overlooking the Monumento a la Revolución, we're bringing our unmistakable energy to Latin America.

We're looking for a Night Manager to take charge after dark and ensure the hotel runs smoothly, safely, and with the unmistakable spirit of The Standard. We’re searching for someone calm under pressure, naturally resourceful, and able to turn unexpected moments into seamless guest experiences.

The Opportunity

At The Standard, the night has its own rhythm.

As our Night Manager, you’ll be the face of the hotel after hours—leading the overnight operation, supporting our guests and colleagues, and making sure every detail is handled with confidence, discretion, and a little personality. From late-night arrivals to early-morning departures, you’ll help create a stay that feels effortless around the clock.

What You’ll Do

• Lead the hotel’s overnight operation, ensuring a smooth and memorable guest experience.
• Act as the senior point of contact for guests, colleagues, and overnight partners.
• Handle guest requests, concerns, and unexpected situations with professionalism and good judgment.
• Coordinate with Front Office, Housekeeping, Security, Engineering, and Food & Beverage teams.
• Oversee late arrivals, VIP guests, room moves, wake-up calls, and early departures.
• Ensure all overnight procedures, safety protocols, and security standards are followed.
• Review daily reports, operational logs, and financial information with accuracy.
• Support the Night Audit process and ensure all transactions are properly recorded.
• Complete thorough handovers to the morning team, ensuring continuity across shifts.
• Lead, support, and motivate overnight colleagues, creating a calm and confident working environment.
• Identify opportunities to improve the guest experience and the way the hotel operates after dark.

Qualifications

What You’ll Bring

• Previous experience in a Night Manager, Duty Manager, Front Office Manager, or similar hotel leadership role.
• Experience in a luxury lifestyle hotel or high-energy hospitality environment.
• Strong knowledge of Front Office and overnight hotel operations.
• Calm decision-making skills and the ability to manage multiple priorities independently.
• Excellent communication, leadership, and problem-solving abilities.
• A natural instinct for hospitality and a genuine interest in people.
• Strong attention to detail, without losing sight of the bigger picture.
• Fluency in English and Spanish, with the ability to confidently engage with an international clientele.
• Flexibility to work overnight shifts, weekends, and holidays.
• A confident, curious, and personable approach that feels right at home at The Standard.

If you know how to keep the energy going after dark, stay cool when the unexpected happens, and make every guest feel looked after at any hour, we’d love to hear from you.

The Standard, Mexico City | Mexico City , DIF , MX

The Standard, Mexico City | Mexico City , DIF , MX

The Standard, Mexico City | Mexico City , DIF , MX

The Standard, Mexico City | Mexico City , DIF , MX

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