Network Support Technician: Frontline Troubleshooter

Nonius; Cancún; On-site; MXN 201,000 - 379,000; Full time

Benefits offered by this job

Growth opportunities

Autonomy and ownership

Global exposure

Competitive benefits

Team-oriented culture

Job summary

Nonius in Cancún, Mexico is seeking a Network Support Technician to deliver expert customer support, troubleshoot complex networking issues, and maintain network operations with proactive maintenance.

You will work with Systems and Support Engineers, coordinate with field technicians, and contribute to high customer satisfaction through effective problem-solving. Fluency in English and a degree in Networking or related field are preferred.

Qualifications

• Must have a degree in Networking, Computer Science, Telecommunications, or related field.
• Proven background in Networking and Telecom systems with hands-on remote troubleshooting and ticket management.
• Certifications in Cisco (CCNA/CCNP), Aruba, or Meraki.
• Curiosity and passion for technology and AI/automation tools.
• Solid grasp of networking protocols, monitoring tools, and core IT infrastructure.
• Excellent English communication and client-facing skills; able to work in rotating shifts.

Responsibilities

• Frontline Support: Lead customer support shifts by resolving assigned tickets, handling inquiries, and ensuring high-quality service.
• Complex Problem Solving: Collaborate with Systems and Support Engineers to diagnose and resolve complex technical issues.
• Preventive Maintenance: Conduct routine system checks and preventive maintenance to maximize uptime.
• Continuous Improvement: Proactively suggest updates to work instructions and support processes to boost satisfaction and efficiency.
• Project Delivery: Execute assigned project tasks and work orders across engineering projects to ensure timely delivery.
• Field Coordination: Direct and assist field technicians and subcontractors remotely to complete on-site tasks.
• Subject Matter Expertise: Serve as a product specialist to tackle escalated, high-level tickets and specialized work orders.
• Project Handover: Complete project handovers with technical reports and documentation.

Skills

Networking

Telecommunications

Ticket management

Customer service

English communication

Remote troubleshooting

Scripting basics

Education

Degree in Networking, Computer Science, or Telecommunications

Tools

Cisco CCNA/CCNP

Aruba

Meraki

Job description

Nonius in Cancún, Mexico is seeking a Network Support Technician to deliver expert customer support, troubleshoot complex networking issues, and maintain network operations with proactive maintenance.

You will work with Systems and Support Engineers, coordinate with field technicians, and contribute to high customer satisfaction through effective problem-solving. Fluency in English and a degree in Networking or related field are preferred.