Network & Security Support Engineer – Bilingual

Fortinet, Inc.; Ciudad de México; Presencial; MXN 518.403 - 864.005; Jornada completa

Descripción de la vacante

Fortinet, Inc. is looking for a Technical Support Specialist in Mexico City. The role involves collecting and analyzing network information, managing customer cases, and providing recommendations for configuration changes.

The ideal candidate will hold a Bachelor’s degree in Computer Science, have strong technical support experience, and be bilingual in English and Spanish. Previous experience in a fast-paced environment and handling security products is preferred.

Formación

• Experience in a technical support role in a networking/security company or equivalent education.
• Desirable experience with security products such as firewalls and IPSec.
• Previous call center experience preferably with networking and/or security products.

Responsabilidades

• Collect and analyze configuration and network information.
• Analyze customer packet trace information.
• Manage customer communication until case closure.

Conocimientos

Technical support experience

Strong troubleshooting and problem-solving skills

Strong understanding of TCP/IP and routing protocols

Bilingual in English and Spanish

Customer communication management

Educación

Bachelor/Engineering degree in Computer Science, Electronics or Telecommunications

Herramientas

Windows

UNIX

Linux

Descripción del empleo

Fortinet, Inc. is looking for a Technical Support Specialist in Mexico City. The role involves collecting and analyzing network information, managing customer cases, and providing recommendations for configuration changes.

The ideal candidate will hold a Bachelor’s degree in Computer Science, have strong technical support experience, and be bilingual in English and Spanish. Previous experience in a fast-paced environment and handling security products is preferred.