Network & Security Support Engineer – Bilingual

Fortinet, Inc.; Ciudad de México; On-site; MXN 518,403 - 864,005; Full time

Job summary

Fortinet, Inc. is looking for a Technical Support Specialist in Mexico City. The role involves collecting and analyzing network information, managing customer cases, and providing recommendations for configuration changes.

The ideal candidate will hold a Bachelor’s degree in Computer Science, have strong technical support experience, and be bilingual in English and Spanish. Previous experience in a fast-paced environment and handling security products is preferred.

Qualifications

• Experience in a technical support role in a networking/security company or equivalent education.
• Desirable experience with security products such as firewalls and IPSec.
• Previous call center experience preferably with networking and/or security products.

Responsibilities

• Collect and analyze configuration and network information.
• Analyze customer packet trace information.
• Manage customer communication until case closure.

Skills

Technical support experience

Strong troubleshooting and problem-solving skills

Strong understanding of TCP/IP and routing protocols

Bilingual in English and Spanish

Customer communication management

Education

Bachelor/Engineering degree in Computer Science, Electronics or Telecommunications

Tools

Windows

UNIX

Linux

Job description

Fortinet, Inc. is looking for a Technical Support Specialist in Mexico City. The role involves collecting and analyzing network information, managing customer cases, and providing recommendations for configuration changes.

The ideal candidate will hold a Bachelor’s degree in Computer Science, have strong technical support experience, and be bilingual in English and Spanish. Previous experience in a fast-paced environment and handling security products is preferred.