Network Support Technician | Cancún

Nonius; Cancún; On-site; MXN 201,000 - 379,000; Full time

Benefits offered by this job

Growth opportunities

Autonomy and ownership

Global exposure

Competitive benefits

Team-oriented culture

Job summary

Nonius in Cancún, Mexico is seeking a Network Support Technician to deliver expert customer support, troubleshoot complex networking issues, and maintain network operations with proactive maintenance.

You will work with Systems and Support Engineers, coordinate with field technicians, and contribute to high customer satisfaction through effective problem-solving. Fluency in English and a degree in Networking or related field are preferred.

Qualifications

• Must have a degree in Networking, Computer Science, Telecommunications, or related field.
• Proven background in Networking and Telecom systems with hands-on remote troubleshooting and ticket management.
• Certifications in Cisco (CCNA/CCNP), Aruba, or Meraki.
• Curiosity and passion for technology and AI/automation tools.
• Solid grasp of networking protocols, monitoring tools, and core IT infrastructure.
• Excellent English communication and client-facing skills; able to work in rotating shifts.

Responsibilities

• Frontline Support: Lead customer support shifts by resolving assigned tickets, handling inquiries, and ensuring high-quality service.
• Complex Problem Solving: Collaborate with Systems and Support Engineers to diagnose and resolve complex technical issues.
• Preventive Maintenance: Conduct routine system checks and preventive maintenance to maximize uptime.
• Continuous Improvement: Proactively suggest updates to work instructions and support processes to boost satisfaction and efficiency.
• Project Delivery: Execute assigned project tasks and work orders across engineering projects to ensure timely delivery.
• Field Coordination: Direct and assist field technicians and subcontractors remotely to complete on-site tasks.
• Subject Matter Expertise: Serve as a product specialist to tackle escalated, high-level tickets and specialized work orders.
• Project Handover: Complete project handovers with technical reports and documentation.

Skills

Networking

Telecommunications

Ticket management

Customer service

English communication

Remote troubleshooting

Scripting basics

Education

Degree in Networking, Computer Science, or Telecommunications

Tools

Cisco CCNA/CCNP

Aruba

Meraki

Job description

About Nonius

Nonius is a leading provider of Guest Technology Solutions for the hospitality industry, serving over 500,000 hotel rooms worldwide. Our solutions include cloud and edge computing, AI, IoT, networking, and digital guest experiences, helping hotels and other industries enhance their operations and guest satisfaction. Beyond hospitality, we provide technology for healthcare, maritime, and co-living spaces, integrating with global partners like Samsung, LG, Google, and Apple to drive seamless innovation.

Job Description

We are seeking a Network Support Technician to join our team and deliver exceptional customer support through advanced technical knowledge, proactive maintenance, efficient execution of tasks, and effective communication. The ideal candidate will play a key role in troubleshooting, maintaining network operations, and ensuring high customer satisfaction through responsive and collaborative problem-solving.

This position is based in the city of Cancún in Mexico.

Key Responsibilities:

Customer & Technical Support:

• Frontline Support: Lead customer support shifts by resolving assigned tickets, handling incoming customer inquiries, and ensuring high-quality service.
• Complex Problem Solving: Collaborate with Systems and Support Engineers to diagnose and resolve complex technical issues.
• Preventive Maintenance: Conduct routine system checks and preventive maintenance following established guidelines to ensure maximum uptime.
• Continuous Improvement: Proactively suggest updates to work instructions and support processes to boost customer satisfaction and team efficiency.

Project Execution & Technical Consultancy:

• Project Delivery: Execute assigned project tasks and work orders across various engineering projects, ensuring timely delivery.
• Field Coordination: Direct and assist field technicians and subcontractors remotely to complete on-site project tasks and support activities.
• Subject Matter Expertise: Serve as a product specialist to tackle escalated, high-level support tickets and specialized work orders.
• Project Handover: Complete project handovers smoothly, including the preparation of technical reports and documentation.

Must Have

• Education: Degree in Networking, Computer Science, Telecommunications, or a related field (or equivalent practical experience).
• Industry Experience: Proven background in Networking and Telecom systems, including hands-on remote troubleshooting and ticket management.
• Network Certifications: Certifications in Cisco (CCNA/CCNP), Aruba, or Meraki.
• Curiosity & Tech Passion: Strong natural curiosity and drive to stay continuously informed on emerging technologies, network trends, and modern AI/automation tools.
• Technical Depth: Solid grasp of networking protocols, monitoring tools, and core IT infrastructure.
• Communication & Support: Exceptional English communication and customer service skills, with a track record of effective client-facing interaction.
• Operational Availability: Flexibility to work in rotating shifts.

Nice to Have

• Experience with scripting & automation (Python, Bash, PowerShell);
• Additional languages;
• Knowledge of firewalls and security protocols.

What's great in the job?

• Great team of smart people in a friendly and open culture;
• Real responsabilities and autonomy;
• Expand your knowledge of various countries and regions;
• Great career opportunity in a fast-evolving Technology company;
• Contribute to the greater experience of millions of Travellers around the World!