Network & IT Support Specialist

CEI Fleet Collision and Safety; México; Hybrid; MXN 300,000 - 520,000; Full time

Benefits offered by this job

Annual bonus

Savings fund

Retirement plan

Grocery vouchers

Restaurant vouchers

Sports support

Medical insurance

Life insurance

Flexible schedules

Hybrid work model

Free parking

Job summary

Element Fleet Management is seeking a Network Engineer/IT Support specialist to set up and maintain computer networks, provide on-site and remote support for Mexico users, and ensure high availability of network infrastructure.

You will collaborate with US-based network architects, document issues, monitor performance, and enforce security policies. A BS in IT or CS and strong English are required, with a hybrid work model and competitive benefits.

Qualifications

• Proven working experience in providing help desk support and network engineering
• Proficiency in English
• Working knowledge of help desk software, databases and remote control
• Strong client-facing and communication skills
• Advanced troubleshooting and multi-tasking skills
• Customer service orientation
• BS degree in Information Technology, Computer Science or equivalent

Responsibilities

• Configure and install Element domain image to computer equipment and peripherals
• Provide onsite and remote support to Mexico users for computer related issues
• Ensure proper recording, documentation, and closure
• Tracking, routing and redirecting problems to correct resources
• Configure and install software, servers, routers and other network devices
• Monitor network performance and integrity, troubleshooting network problems and outages
• Collaborating with US Element network architects for network upgrades and optimization
• Give Support to Site assets by ensuring high network availability
• Secure network systems by establishing and enforcing policies, and defining and monitoring access
• In collaboration with IT US, configure routing and switching equipment, hosted IP voice services and firewalls

Skills

Proficiency in English

Help desk experience

Network engineering

Client-facing communication

Troubleshooting

Multitasking

Teamwork

Organizational skills

Education

BS degree in Information Technology, Computer Science or equivalent

Tools

Help desk software

Databases

Remote control

Job description

Element Fleet Management is seeking a Network Engineer/IT Support specialist to set up and maintain computer networks, provide on-site and remote support for Mexico users, and ensure high availability of network infrastructure.

You will collaborate with US-based network architects, document issues, monitor performance, and enforce security policies. A BS in IT or CS and strong English are required, with a hybrid work model and competitive benefits.