Mx It Operations Trainee

Benchmark Gensuite®; Aguascalientes; Presencial; MXN 120.000 - 180.000; Jornada completa

Descripción de la vacante

Benchmark Digital in Aguascalientes, MX is seeking an IT Operations Trainee to join the Technology and User Support team on-site. This entry-level role offers training and exposure to global IT initiatives.

You will provide first-level support, assist with device troubleshooting, and help with software installations while developing technical skills in a growing IT organization.

Formación

• Bachelor's degree in IT, CS, engineering or related field.
• Proficient English communication (written and spoken).
• Basic Windows/macOS and MS Office knowledge.
• Familiarity with networking concepts (TCP/IP, DNS, DHCP).
• Experience with ticketing tools like ServiceNow or Jira is a plus.
• Strong problem-solving and customer service orientation.
• Ability to explain technical concepts to non-technical users.

Responsabilidades

• Provide first-level IT support to end-users for hardware, software, and networking issues.
• Troubleshoot desktops, laptops, and mobile devices; assist with maintenance.
• Set up and maintain printers and peripheral devices.
• Monitor system performance and report irregularities to seniors.
• Respond to help desk tickets and user requests promptly.
• Assist with software installations, updates, and configurations.
• Provide basic training on standard IT applications and policies.
• Document and track all support activities and resolutions.
• Maintain inventory of IT assets and equipment.
• Participate in system updates and patch management.
• Collaborate with international IT teams on cross-functional projects.
• Support global IT initiatives and standardization efforts.
• Assist with documentation and process improvements.

Conocimientos

English (C1) communication

Communication skills

Windows/macOS basics

Microsoft Office

Networking basics

Problem solving

Customer service orientation

Teamwork

Independent work

Willingness to learn

Ticketing systems (ServiceNow/Jira)

Active Directory basics

Remote support tools

Educación

Bachelor's degree in Information Technology/Computer Science/Engineering or related field

Herramientas

ServiceNow

Jira

Active Directory

Descripción del empleo

IT Operations Trainee (Full Time | On Site) Aguascalientes, MX

Innovate with Benchmark Digital as an IT Operations Trainee.

Job Overview

We are seeking a motivated and tech-savvy IT Operations Trainee to join our Technology and User Support team. This entry-level position offers an excellent opportunity to develop technical skills while supporting critical IT operations in Mexico and contributing to global IT initiatives.

The successful candidate will work on-site to provide technical support to users and assist with day-to-day IT operations activities.

Key Responsibilities

• Daily Operations Support: Provide first-level technical support to end-users for hardware, software, and network-related issues.
• Assist with desktop, laptop, and mobile device troubleshooting and maintenance.
• Support printer, scanner, and other peripheral device setup and maintenance.
• Monitor system performance and report any irregularities to senior team members.
• Respond to help desk tickets and user requests in a timely manner.
• Assist users with software installations, updates, and configurations.
• Provide basic training to users on standard software applications and IT policies.
• Document and track all support activities and resolutions.
• Help maintain inventory of IT assets and equipment.
• Participate in system updates and patch management activities.
• Collaborate with international IT teams on cross-functional projects.
• Support global IT initiatives and standardization efforts.
• Assist with documentation and process improvement activities.

Education

Bachelor's degree in Information Technology, Computer Science, Engineering, or related field. Recent graduate preferred.

Qualifications & Skills

• Proficient English communication skills, both written and verbal (C1).
• Ability to communicate technical concepts to non-technical users.
• Basic understanding of Windows and/or macOS operating systems.
• Familiarity with Microsoft Office Suite and common business applications.
• Basic knowledge of networking concepts (TCP/IP, DNS, DHCP).
• Strong problem-solving and analytical abilities.
• Excellent customer service orientation.
• Good communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Eagerness to learn and adapt to new technologies.
• Preferred Qualifications: Previous internship or work experience in IT support or related field.
• Experience with ticketing systems (ServiceNow, Jira, etc.).
• Knowledge of Active Directory and basic system administration.
• Familiarity with remote support tools.

What we offer

• Comprehensive training with mentorship opportunities.
• Career advancement pathways within the IT organization.
• Exposure to global IT operations and best practices.

We are an equal opportunity employer committed to creating an inclusive environment for all employees.

We welcome applications from candidates of all backgrounds and encourage diversity in our workforce.

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